Support Manager

Provide comprehensive support by addressing inquiries regarding mobile game aspects such as gameplay, features, and payments.
- Diagnose and resolve technical complications pertaining to mobile games.
- Effectively manage and resolve customer complaints and concerns.
- Collaborate cross-functionally with various departments to ensure customer requirements are fulfilled.
- Display a consistent, positive, and professional demeanor throughout interactions.

- Proficient in troubleshooting issues for users and internal teams, ensuring efficient and effective solutions.
- Collaborate closely with sales department to provide comprehensive product information to customers and ensure their understanding of product capabilities.
- Develop and consistently updаtеtraining materials for both customers and internal teams.
- Keep updated on the latest trends and advancements in Salesforce.com, Dropbox, Box, and Office 365 backup solutions.
- Foster strong cross-departmental relationships, ensuring seamless customer service and satisfaction.

- Proficiently address inquiries regarding various aspects of cryptocurrency, encompassing trading, wallets, transfer, and security
- Skillfully troubleshoot technical complications arising from the exchange platform
- Effectively resolve customer grievances and concerns in a timely manner
- Collaborate with cross-functional teams to ensure fulfillment of customer requirements and deliver exceptional service
- Methodically process tickets, meticulously document interactions, and escalate matters when necessary