Customer Support

26 Декабря

Партнерские Вакансии

Компания "iGaming Company"

Over the past 1.5 years, we have developed and launched our own proprietary platform for casino and sports betting, as well as a custom-built affiliate system as a standalone product to scale traffic and partner networks.
Today, we are no longer a startup, but a young, bold, and independent company: over the past year, we have grown 3x, expanded into 18+ new markets, and are preparing to launch new products and business directions in the near future.

We are expanding our team and inviting a new Customer Support Specialist to help elevate the user experience of our online entertainment service.

Requirements:

• Minimum 1 year of experience in customer support within the casino or sportsbook industry
• Excellent communication and sales skills
• High typing speed and accuracy
• English is mandatory; proficiency in any other major European language (IT, ES, FR, PL, NL, EL etc.) is a strong plus

Responsibilities:

• Respond to customer inquiries via live chat and email
• Troubleshoot and resolve account, payment, and technical issues
• Provide accurate information about our games and promotions
• Gather customer feedback and share insights with the team
• Participate in setting up and structuring processes within the customer support department

Conditions:

• Fully remote
• Shift schedule: 2/2, 12 hours per day:
  Day shift: 08:00–20:00 GMT+3
  Night shift: 20:00–08:00 GMT+3
• You can choose a fixed schedule or mix day and night shifts
• Rapid career growth
• No bureaucracy
• Quick decision-making
• Flexibility in work approaches
• More personal freedom, responsibility and opportunities

Hiring process:

HR Interview

Test task

Interview with the Hiring Manager

Reference check & Job Offer

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