Support Manager (Fluent Spanish)

Компания "IT SCOUT"

We are an international IT holding with more than 8 years of experience, which creates and promotes its own entertainment products. We are actively developing and are looking for a support manager with fluent Spanish.

We are looking for a proactive and friendly support manager with knowledge of Spanish to maintain and develop relationships with our key clients. We need someone who understands the intricacies of communication and customer service at a high level, who is ready to provide a first class experience and resolve any queries.

Key responsibilities:

• Support of site users on all issues;

• Creating requests to related departments;

• Improving product knowledge and working in accordance with regulations.

Our expectations:

• Proficiency in written and spoken English and Spanish;

• Experience in chatting/on calls with customers (the ability to communicate intelligently, listen to the needs and “pain” of customers is a true art that we value highly!);

• Responsibility and focus on results (this is the only way we will all work together to achieve our common goals and move to an even higher level than we are now).

What we offer:

• Fully remote working format;

• Working shifts: 2/2 10:00 - 22:00 GMT -3;

• Work in a continuously growing international project;

• Opportunity for rapid horizontal and vertical career growth;

• Wide geography and thousands of colleagues across the country;

• Support for each employee's ideas.

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