Product manager CRM( Dr. Reddy’s )

Компания "Dr. Reddy’s"

Position: Product Manager CRM

Key Responsibilities:

As a Product Manager, you will be responsible for automating business processes for the field force, managing content, and integrating online and offline customer experiences.

• Implement Digital Solutions: Deploy digital platforms and business solutions for CRM and multi-channel platforms to meet business requirements.
• Process Automation: Streamline and automate business processes for efficiency.
• Platform Support: Provide ongoing support for implemented platforms and solutions.
• Project Leadership: Lead projects and manage platform suppliers by gathering requirements, managing backlogs and roadmaps, and directing project teams.
• Functional Specifications: Develop detailed functional specifications for digital initiatives based on business requirements.
• Training and Support: Conduct training sessions and support users within your area of responsibility.
• Data Management: Oversee data management, governance, and architecture to facilitate automated reviews and dashboards alongside technical team members.
• Requirements Mapping: Understand and translate business requirements into functional specifications for digital initiatives.
• Project Management: Efficiently manage projects within schedule and budget in collaboration with implementation partners; manage the product roadmap.
• Business Process Improvement: Ensure continuous improvement, change management, and benefit realization to add business value.
• Sales Force Effectiveness: Support data and analytics requirements to enhance sales force effectiveness.

Key Professional Skills:

• Experience: 10+ years in Digital Sales and Marketing.
• Project Management: Proven skills in project management.
• CRM Expertise: In-depth understanding and implementation experience with CRM platforms and architecture.
• Language Proficiency: Fluent in English.
• User Support: Experience in supporting a large user base of 500-1000+ field force across different time zones.
• Technical Knowledge: Strong knowledge of digital technologies, business process management, business process re-engineering and improvements, business analysis, project management, and vendor management.
• Technical Skills: Basic knowledge of SQL and Python is an advantage.

Key Personal Attributes:

• Result-Oriented: Focused on delivering projects on time and within scope.
• Interpersonal Skills: Strong interpersonal, consultative, and management skills.
• Communication: Excellent communication skills to manage multiple stakeholders within and outside the organization.
• Business Focus: Business-focused, customer and service-minded, and confident in advising, developing, and articulating solutions.

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