Продавец-консультант (Авиамоторная)

Описание

Position applied for: Room service waiter/ButlerBellman/Bell attendant/Guest service agent/Sales asistant/Salesman
Nationality, Gender Uzbek, Male
Country & city of residence Uzbekistan, Tashkent city
Age / Height / Weight 28 180 85
Marital status Married
Skype ID:  sasha_uztash
Health / Smoker Excellent Non smoker & never drink alcoholic beverages
Visited country: Dubai, UAE as tourist from October to December 2015

CAREER OBJECTIVES:
Increase of professional level; make a career, increase of income. Seeking a position as the  Room service waiter/ButlerBellman/Bell attendant/Guest service agent/Sales asistant/Salesman in UAE using hospitality experience and exceptional skills in providing excellent services to guests. To make optimum use of my knowledge, experience and skills in UAE famous hotels that will offer me a chance to grow and enhance my career opportunities. Keen to find a suitable position within an ambitious hotel where I will be able to continue to increase my work experience & develop my abilities. Become a good specialist in my own selected field.

KEY SKILLS AND CORE COMPETENCIES
• 11+ years of experience in providing customer, guest relation and sales skills.
•Ability to work independently and within a team environment.
•Confident to face challenges with responsibility and determination.
•Work accurately and efficiently under pressure. People-oriented team player.
•Understand the commitment of working to deadlines.
•Well-presented and very reliable.
• A passionate and customer oriented professional with excellent communication skills
• Ability to adapt quickly to challenges and changing environments, Hardworking, responsible, extremely organized, ability to work in team, attention to detail.
• Good interpersonal skills and the ability to juggle several tasks while meeting deadlines, ability to work under pressure.
• Having a professional manner with an emphasis on hospitality and guest service. Expertise in anticipating and responding to guest needs
• An impressive track record of client satisfaction with friendly and courteous image to guests
• Excellent knowledge in giving the excellent service during the stay of a customer. Ability to think independently and quickly resolve problems.
• Capability to maintain helpful environment in work area.
•Excellent oral and written communication skills. Highly organized and flexible.
• Dedicated and meticulous – high level of accurateness and attention to detail
• Fluent in Russian and good in English
• Proficient in MS Office, HTML

Language Ability skills:
LANGUAGE Written Spoken Understanding
English Fluent Good Good
Russian Native Native Native

Academic Qualification
EDUCATION-Institution Specialization Duration, Year of graduation/City/ Country
years
Tashkent Professional College of IT program 2004-2005 2005/Tashkent/Uzbekistan
Information Technology

ATTENDED TRAININGS:
2014 Training "Resolution & solving the problem" Ltd. "Mosalliance".
2014 Training "Excellent service", Ltd. “Top Business”.
2012 Training "Selling skills", Ltd. "Mosalliance".
2011 Training "Supervisor", Ltd. "Megapolis".
2010 Training "Visual Merchandising and Advertising", PE "Monarx TMI".
2008 Training "Business Etiquette", PE "Monarx TMI".
2006 Training "Telecommunication skills" PE “Monarx TMI”.

EMPLOYMENT HISTORY:
Position Sales Director
Company’s name Euro House(Boutique) Sales with brands: Hugo Boss, Ermenegildo Zegna
Period / City / Country January 2016-till now/ Tashkent / Uzbekistan
Key functions and duties Develop strategy, tactics, sales plans and profit targets
Develop relationships with clients
Identifying and reporting on business opportunities in target markets
Represent the business at conferences, trade fairs and networking events
Maximise new business development opportunities
Oversee a sales team
Position Sales consultant
Company’s name Euro House(Boutique) Sales with brands: Hugo Boss, Ermenegildo Zegna
Period / City / Country Nov 2014 – October 2015 / Tashkent / Uzbekistan
Key functions and duties -Supervisor and Marketing
-Work with client base and keep in touch
-Supporting colleagues
-Notification about new collection
-Show products for clients and discussion
-Conducting client base and notification about new products
-Ensuring that a client’s needs are met and any concerns are addressed
-Communicating client feedback to the creative team
-Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner
organizations
-Organizing and attending events such as conferences, seminars, receptions and exhibitions

Position Sales Consultant
Company’s name Mosalliance company
Period / City / Country Jun 2012- Nov 2014 / Tashkent / Uzbekistan
Key functions and duties -Work with client base and keep in touch
-Supporting colleagues
-Notification about new collection
-Receive orders for clients and control of orders
-Ensure that each client receives outstanding guest service by providing a guest friendly environment,
including greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge
and all other components of guest service
-Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock
-Ensuring that a client’s needs are met and any concerns are addressed
-Communicating client feedback to the creative team
-Organizing and attending events such as conferences, seminars, receptions and exhibitions

Position Guest relation officer
Company’s name 5 star Intercontinental hotel
Period / City / Country April 2011-June 2012/Tashkent, Uzbekistan
Key functions and duties Welcome guests during check in and giving a found farewell to guest while checkout. Greet Guests upon arrival
*  Handling guest complaints and concerns in an efficient and timely manner.
*  Overseeing VIP guests, arrivals and departures. 
*Plan and coordinate the provision of friendly, efficient services to guests
* Coordinating and multi-tasking job duties in a busy environment.
* Should possess detailed information about the Hotel, city as well as the competition.
* Detailed information regarding arrivals and room requirements.
*  Schedule activities for guests
*  Plan and coordinate all promotional activities targeting clients
*  Trace relevant statistics about clientele
*  Coordinate and supervise all activities for guests
*  Assist with check-ins / check-outs of clients
* Overseeing VIP guests, arrivals and departures.
*  Assist guests with airline bookings and reconfirmation's
*  Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to
any guest.
*  Follow the house rules and policies laid down by the management
* Collect Guest feedback during guest departure along with his likes and dislikes.
* Providing information regarding the Hotel, town attractions, activities etc.
*  Attend recreation activities when necessary
*  Plan and conduct group and function rundown meetings
*  Assist in any other duties when required by the Front Office Manager
*  Assist with translations (information: guest directory; menus etc.) as required
*  Provide feedback from Guests to Front Office Manager for action
*  Providing excellent customer service as per hotel standards.
* Other duties as assigned

Position Bellboy
Company’s name 5 star Intercontinental hotel
Period / City / Country July 2009-April 2011/Tashkent, Uzbekistan
Greet and escort guests to rooms.
Key functions and duties -Open doors and assist guests/visitors entering and leaving property.
-Assisting guests regarding hotel facilities in an informative and helpful way.
-Inform guests of property amenities, services, and hours of operation, and local areas of interest and
activities.
-Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas,
in-room safe, valet laundry services).
-Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and
retrieval.
-Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
-Arrange transportation (e.g., taxi cab, shuttle bus service) for guests/visitors, and record advance
transportation request as needed.
Approaching guests and offering assistance in a professional and courteous manner

-Communicate parking procedures to guests/visitors.
-Providing efficient service with the luggage of the guest upon arrival
-Creating a welcoming environment for hotel guests
Facilitating arrival or departure ( this includes opening doors, hailing taxicabs, greeting guests and
carrying their bags into the hotel)
.Delivering overnight shoes, beverages and newspapers to all guest rooms
Delivering other room service orders and messages
Providing quality customer service to guests
Promoting all Resort functions and facilities
Handling the cleaning practices in the lobby area
Serving as a valet parking attendant as per the requirements
Checking laundry and dry cleaning in and delivering the same to the guest room
To perform other tasks, including cross-training, as directed
Other duties as assigned

Position Butler
Company’s name 5 star Intercontinental hotel, Tashkent, Uzbekistan
Period / City / Country May 2007-July 2009/Tashkent/Uzbekistan
Key functions and duties -Ensuring guests receive a warm and friendly welcome/farewell
-Making his or her own personal introduction
- Opening car door and helping guests
-Greeting guests in lobby/shaking hands
- Welcoming the guest to their suite and advising of facilities within their suite
-Addressing a guest,   Addressing Royalty, Heads of State and other VIP guests
- Dealing with guests in fast and accurate manner
-Handling spa/resort guests special request
-Answering guests inquiries
-Writing a hand-written note to a guest or colleagues
-Entering guest room/suite and handling guest complaints
-Assisting in handling guests incoming faxes, mail, packages
-Guiding the guest to achieve correct computer, email and internet access
-Servicing the guest needs: immediate action
-Handling international suite/villa guests
-Understanding guest’s different cultures, moods and emotions.
-Checking guest satisfaction
-Understanding and fulfilling the guest’s needs for security, confidentiality, privacy and privacy requested
policy within hotel


Position Waiter-room service
Company’s name 5 star Intercontinental hotel, Tashkent, Uzbekistan
Period / City / Country June 2005-May 2007/Tashkent city, Uzbekistan
-Greeting guests and taking orders. Giving high level service to the guest.
-Providing information about the restaurant. Checking all the table setup.
Key functions and duties -Checking all food before serving to the guest. Communicating with the guest regarding the quality of food
and service. Guest complains handling. Dealing with customer concerns and complaints in an effective way.
-Take orders from patrons for food or beverages. Check with customers to ensure that they are enjoying their
meals and take action to correct any problems.
- Assisting with training of new staff. Ensure thorough effective supervision of all Food and Beverage
services.
- Flexible and extend job duties to carry out any other reasonable duties and responsibilities as assigned by
the Restaurant Manager if required, meeting business demands and guest needs.
- Assist in the building of an efficient team of employees by taking an active involvement in their welfare,
safety, training and development.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
-Explain how various menu items are prepared, describing ingredients and cooking methods.
-Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
-Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts,
and brewing coffee.
-Stock service areas with supplies such as coffee, food, tableware, and linens.
- Informed customers of daily specials.
-Follows correct sequence of service outlined in the Standard Operating Manual.
-Sets up tables in accordance with Restaurant policy.
-Cleans and removes dishes from the table after service is completed.
-Providing information about the wines according the type of the seafood.
-Prepared restaurant for next shift (filled condiments, rolled silverware, etc.).
- Cleaned wait station (wiped counter, cleaned soda/coffee/juice machines).
- Served customers and work with other staff in friendly/courteous/helpful/professional manner.
-Maintains excellent grooming standard at all times.

Aditional information:
Computer skills: PC user, Microsoft Word, Excel, Power Point and Internet

Hobbies: Sport (swimming, football), traveling, active participation in social life. Walking, Picnics, I am interested in tourism, watching movies, learning foreign languages.

Physical training: I go in for sports (swimming, football), I am non-smoker. I never drink alcoholic beverages and lead healthy life-style.

KEY SKILLS AND PERSONAL FEATURES:
Having a professional manner with an emphasis on hospitality and guest service. Self-motivated and ambitious with strong desire to succeed. Service minded, ability to listen and anticipate, guest orientated Excellent customer service skills, awareness of health and safety and personal hygiene the workplace, ability to work calmly and effective under pressure, excellent communication and interpersonal skills, good numerical skills for handling customers' bills, ability to work proactively within a team and on own initiative, ability to handle customers in a calm and tactful manner. More than willing to deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of the clients, with key aim of retaining and attracting new customers. Presentable, effective and strong communication skills. Potential, leadership and team-building qualities. Efficient, good interpersonal skills, self-motivated and result oriented.
Pleasant personality, enthusiastic, team-player, professional demeanor and positive attitude. Loyalty, honesty to guest, colleagues and to the company. Quick learner and able to pick up any necessary skills easily during training. Ability to master quickly new scope of activities ability to work in team, team player, to do task with great initiative and with a very positive attitude, good organizational skills and the ability to juggle several tasks while meeting deadlines, ability to work under pressure, ability to work independently and multitask and perform required duties. Ability to understand and follow food sanitation and safety protocols. Deep understanding of operating food service equipment. Able to adhere state and company standards for serving beverages, Proven ability to assess, anticipate and meet multiple guests’ requirements at high quality standards. High degree of personal cleanliness. Capability of working flexible hours. Talented and creative.Great experience in customer service, Waiter, Bellman, Guest service and sales assistant positions


Recommendations: Available upon request

I confirm all the provided information is true and correct