Customer Service Manager

Описание

Yuliya Zayats

SUPPLY CHAIN SPECIALIST/ MARKETPLACE OPERATION LEAD

PHONE: +7 915 4040724
E-MAIL: yuliyazayats@gmail.com

Passionate about supply chain, highly adaptable to new business areas, mastering the core processes quickly while combining productivity with a clear eye for detail. Described by others as a team player with a proactive and positive mindset. My biggest and most important skill is adapting and leading change, with a tremendous flexibility towards uncertainty and volatility.

WORK EXPERIENCE:

08.2021– 07.2022Nike, Moscow
Marketplace Operation Lead
- Execute efficient order management to plan and deliver seasonal order books for customers. Order execution and working in close
alignment with the account, distribution and carrier teams;
- optimize on-time and in-full delivery, inventory (holds), coverage, cancellations, contract call-offs and other services;
- support in setting shipping goals and track progress against the targets of customer or Marketplace Unit (MPU);
- work in partnership with Customer/MPU team and develop excellent working relationships, Deliver customer service excellence through
speed of response and availability to questions, complaints and ad-hoc requests;
- represent operations within the MPU cross-functional team to ensure a balanced marketplace, mutual profitable growth and effective
mechanics of inventory management. Regular interaction with internal and external partners within a matrix environment, sharing
scenarios and solutions to risks/opportunities from a supply chain perspective;
- run product launches in close collaboration with team mates and the other MPU functions;
- focus on performance; understanding supply chain performance metrics, performing data deep dives and analyses, driving concrete
actions to improve performance;
- drive speed-to-market improvements, reliability initiatives and focus on elevating the consumer experience;
- build strong relationships with the logistics functions in country to secure cost effective and on-time deliveries to customers

05.2018 – Siemens AG, smart infrastructure
08.2021
Supply chain/logistics specialist
- Control if international deliveries to local warehouse;
- monitoring the status of shipments, orders placements. Close cooperation with manufactures;
- organization papers for customs procedures
- local deliveries for clients, stock control.
- Import and export operations
- Master data maintenance SAP
- production logistics operations;
- inventory operations.
Achievements:
- Reduced transport and customs service expenses.
- Increased Customers satisfaction proven by feedback.
- No extra charges, no delays, no penalties with customs.
- Digitalization implementation (outbound delivery automatization with Pony express, packing list for clients).
- Deliveries to Belarus without crossing Russian border.
- Loginet usage for transport company tenders.

01.2016 - GlaxoSmithKline
09.2017
Logistics Specialist (maternity cover position)
- Placement of purchase orders with a foreign suppliers in Europe, USA, India, close collaboration with vendors under delivery of OTC
pharma products and vaccines.
- checking invoices and preparation shipment documents, certificates for Customs Clearance, close cooperation with customs broker
under incoming question from customs, scheduling and estimation of customs payments.
- KPI tracing of suppliers regarding manufacture time, supply terms.
- preparing and signing the Addendums to the import Contract, contracts and documents for Customs and Government authority’s
management.
- communication and negotiation with Legal, FSSC, Distribution, partners on shipments of pharmaceutical goods by road /air;
- ensuring logistics operations in compliance with Russian local legislations and GSK internal rules;
- Master Data coordinator;
- internal Department reporting, creating claims for damages, expiry date delivery and shortages;
- took part in CERPS project (Sap implementation), performed CERPS Super User responsibilities, consultation in Sap procedures, wrote
instructions of Sap performance. Updating system data.
- work experience with ERP systems: SUN, SAP.
Achievements:
- сustoms for our goods due to timely and accurate documents and payments to customs.

03.2014 - Exxon Mobil
12.2015
Logistics Coordinator (outsourcing)
- Placement of purchase orders with a foreign supplier, control of shipments from factory, communication with
manufacture about the demand and out of stock issues;
- control the receiving and checking of shipment documents and communication with vendor’s export team;
- coordination and support of deliveries with transport provider; shipment schedule control;
- daily work with Customs broker representative under custom clearance process;
- managing annual inventory at the warehouse;
- logistics costs optimization;
- сlaims handling process, resolving errors in shipping (shortage, damages);
- supporting initiatives related to the distribution and supply operations, participating in projects related to
improvement of operations/ customer services (counterfeit fight project, GOST sertification project, EAC price
change);
- effectively managed external supplies (about 100 trucks per month, min 5-6 truck per day) without delays;
- preparing draft of contracts, additional agreements, managing payments with service providers, vendor, taking
control of primary accounting documents.
12.2011 - 01.2014 Private transport and logistics enterprise «Tu-tell»

Logistics coordinator
- Organization of international delivery by road, air and sea;
- delivery of assorted ladings, consolidation of goods on the European warehouses;
- searching the ways of cost optimization (new schemes of delivery, time of delivery and market monitoring for new
forwarders, updating transport rates);
- shipments tracking, communication with clients about the delivery questions, reporting the delivery status;
- check of shipping documents (invoices, packing list, Tir, CMR, EX);
- signing the contracts with transport companies, work with law department under agreements and claim issues;
- tracking of the payment to the transport companies, control of сlosing documents;
- working in 1C, Axapta.
Achievements:
Increased transport company base and clients


Education:


2011 Yanka Kupala State university of Grodno
Faculty of Philology "Department of linguistics and cross-cultural communication (international tourism)", interpreter
2011 Institute for Professional Skills Upgrading and Retraining «Yanka Kupala State university of Grodno»
«Business administration» (distance learning), manager-economist


Skils:

SAP MS Excel Order Management Supply Chain Management Supply Chain Optimisation Cognos Tableau Analytical skills Inventory Management Launching new products Business Process improvement Data Analysis ERP Systems Anaplan Customer Focus Conflict management

English – Upper intermediate (oral and written)
– computer knowledge (WinWord, Excel, MS-Office);
– computer program Nav5, Neogenic, 1С, SUN, SAP, CRM;