Customer relations specialist (expats)

Описание

As an EMBA student with major in Entrepreneurship in Grenoble Ecole de Management
Moscow Campus (at the 67th rank in Financial Times EMBA Ranking 2016), I am looking forward
to continuing my career with an international organization that will utilize my personal capability,
managerial skills and business experience to benefit mutual growth and success. In line with this
purpose, shaping my career in Business Development Management would motivate me a lot.
 As a graduate of the best university of Turkey, METU, I have a strong analytical thinking,
multi-perspective approach, presentational and communicational skills.
 Thanks to my 15-year sportive background, I am suitable for a team-work and leading this
team in accordance with motivation, concentration and togetherness.
 Working as a field supervisor added me the value of managing multiple tasks and balancing
the coordination between different groups.
 Cost control and planning engineering helped me improve myself in problem solving and
time management skills.
 In QA&QC Department, I learned the importance of quality management in every single
process and gained the ability to pay attention to details and develop solutions.

Quality Assurance Manager at Renaissance Construction Company
Moscow Head Office – QA &QC Department
December 2014-Present
Quality Assurance Manager, responsible for:
 Launching the Total Quality Management within the company
 Guiding QC Engineers and Managers in the projects in terms of quality policy of company
 Controlling the technical competence of quality control documents (follow-up lists, NCRs,
corrective, preventive and improvement actions, weekly reports, SSRs), regarding QC issues
 Launching and monitoring Quality Management software system within the company
Term Address: 1-й Красногвардейский пр., ММДЦ
"МОСКВА-СИТИ", участок 17-18, Moscow/RUSSIA
Mobile Phone: +7-926-699-45-75
b-mail: yigitcyalcin@gmail.com
Date of Birth: 06/10/1988
Place of Birth: Ankara/ TURKEY
Nationality: Turkish

 Analyzing quality performance of projects and recommending required actions
Cost Control and Planning Engineer at Renaissance Construction Company
St. Petersburg Head Office – Technical Office and Planning Department
May 2014 – November 2014
Cost Control and Planning Engineer, responsible for:
 Comparing projects’ actual budgets with the previous ones
 Projecting Earned Value Measurement of the projects in terms of physical progress and
comparing it with budgeted values
 Assisting projects in managing Critical Path for rescheduling
 Operating value engineering options of the projects
 Controlling construction sites regularly and making estimates and proposals as required

Field Supervisor at ENKA Construction & Industry Co. Inc.
Moscow - Kuntsevo Plaza Multifunctional Shopping & Business Center Project
December 2011 – March 2014
Field supervisor, responsible for:
 Developing effective interaction with subcontractors and all other involved parties
 Interpreting design and technical (MS, Technical Spec.) documents for construction groups
 Supervising the realized work items daily in the field
 Coordinating the completion of construction activities
 Evaluating and presenting the current situation in the site to help managers developing the
construction plan and schedule

 Master of Business Administration, Grenoble Graduate School of Business,
MOSCOW/RUSSIA, 2016 – present
 Bachelor of Civil Engineering, Faculty of Engineering, Middle East Technical University,
ANKARA / TURKEY, 2006 – 2011

 Languages fluent in English, fluent in Russian, beginner in Spanish (learning)
 IT High level of competency in MS Word, Excel, PowerPoint, Access and Outlook Express;
and intermediate level of AutoCAD, Primavera, 1Cv8, iTWO, Latista
 Driving Full, clean, current driving B license

Berkin ERGUN
Head of QA&QC Department
Renaissance Construction
1-y Krasnogvardeyskiy Proezd, Moscow City, Uchastok 17-18, Moscow/RUSSIA
berkin.ergun@rencons.com
+7 906 781 32 60
Yigit KAYA
Head of Cost Control&Planning Department
Renaissance Construction
1-y Krasnogvardeyskiy Proezd, Moscow City, Uchastok 17-18, Moscow/RUSSIA