IT-директор

• Managed an international team located in Netherlands, France, UK, Malaysia, including outsourcing team from India
• Provided corporate SAP support all over the world, Production and Supply Chain modules:
• Implemented the Global ServiceDesk system following ITIL recommendations
• Introduced 24/7 support model round the globe
• Created the Global Customer Satisfaction Monitoring and Feedback System in ROCKWOOL Group.
• Improved SLA KPI fulfillment for 20%, Customer Satisfaction level – for 8% for the 2013/2014

• Created IT infrastructure from scratch
• Built efficient relationships with internal customers and reduced number of complaints from the business side by creation of the single point of contacts for IT matters (Customer support, data center, LAN, WAN; Telephone systems; Videoconferencing)
• Managed the IT infrastructure projects at the four new factories in Russia including due diligence, cabling, channels, network equipment, telephony.
• Carried out IT procurement at the company
• Planned and tracked the budget in the region. Reduced budget by using of global contracts.
• Complied local setup with the requirements of headquarters

Vendor Relations Manager (Microsoft, Oracle, SCO, etc)

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