Продакт менеджер \ Product Manager

Описание

Sergey Vasilyev
sergey.vasilyev.v@gmail.com linkedin.com/in/vasilyevsergey 8 925 062 7472 Moscow
Strategic thinker who loves building and scaling meaningful products that deliver great customer experience and drive excellent business outcomes.
With over 10 years in Product Management, Innovation, and User-Centered Design I love integrating both the digital and physical worlds.
My experience spans across multiple industries including eCommerce, Tech Start-ups, Coaching, Telco, Banking, Insurance, Media, Transport and Logistics, Government and Non-Profit. I look after the entire product life cycle, starting from research and discovery, product strategy and roadmap, concept design, product development and growth.
Core Skills
oo Product Strategy And Roadmap
oo Problem Discovery and Customer Research
oo Workshop Facilitation
oo Backlog Prioritisation and Management
oo Stakeholder Management and Collaboration
oo Customer Journey Mapping
oo Concept Design, Prototyping and Validation
oo End-to-end Product Management and Delivery
oo Sketching and Storyboarding
Professional Experience
SkillFire (10.2019-02.2021)
Product Manager
Working for a big national eCommerce client I was managing all aspects of product development and user experience for both B2B and B2C channels.
My core responsibilities included:
oo Creating and refining the product roadmap via cross-functional collaboration with multiple teams
oo Conducting user research to uncover user needs across all touch-points
oo Running discovery sessions to find product opportunities, create concepts and prototypes
oo Prioritising product roadmap to deliver both great customer experience and excellent business outcomes
oo Creating rapid feedback loops to evaluate the impact of product changes
oo Defining product requirements, design specifications, and acceptance criteria for the engineering teams
oo Measuring and communicating outcomes to the business
oo Running sprint planning and elaboration sessions
NEXT DC (12.2018-08.2019)
Product Lead
Helping NEXT DC undertake a big transformation I was managing the entire end-to-end product development cycle of the main customer portal:
oo Running customer research to uncover unmet needs and frustrations
oo Identifying product opportunities and creating product concepts
oo Conducting user feedback sessions to evaluate the impact
oo Managing business requirements
oo Creating product specifications and defining acceptance criteria for the development team
oo Prioritising the product backlog
oo Running sprint planning and elaboration sessions
Conversion Notes (02.2020-Current)
Product Marketer and Sales Copywriter
I collaborate with agencies, SaaS startups and industry experts and help them create, launch and scale products and services.
Clients: CX Lavender, NBN, Upgrade, Hassell, Klaim, Urent.
Industrie&Co (02.2018-8.2018)
Experience Design Lead
Being a part of the innovation team, I was involved in multiple transformational initiatives across a wide range of industries: banking and finance, media, logistics and transportation and tech start-ups.
Clients: NAB, ASX, Linfox.
BT Financial (08.2017-02.2018)
Senior Service Designer
I was helping BT with their core wealth-management platform migration.
Sydney Metro (09/2016-06/2017)
Customer Experience Designer
Being a part of the Customer Strategy team, I was involved in a number of initiatives including temporary transport experience for Epping-Chatswood train line closure.
TAL Insurance (04/2016-09/2016)
Service Design Lead
I was helping TAL redesign and rebuild the advisory sales channel.
ReachOut Australia (11.2015-04.2016)
Lead Experience Designer
I helped ReachOut Australia design and launch a new digital service that will help parents help their children solve mental health and behavioural issues.
Consultant (1/2006 - 10/2015)
Digital Business Analyst, Product Owner and Delivery Lead
I helped clients design and build customer-facing solutions across multiple industries (Digital Post Australia, Society4me, Suncorp, Telstra, SMS MT, RTA, State Government, Utility).
Education
2015: Certified Scrum Product Owner
2010-2021: Various courses and workshops including
oo Visual Facilitation - Bikablo(R) Fundamentals
oo IDEO (Human-Centered Design, Prototyping)
oo Sensory UX, Usability testing, Personas Creation, Open Space, How to run design workshop, Design Thinking (IxDA Australia)
oo Product Management Boot Camp, Service Design Boot Camp, Customer Development, Negotiation, Storytelling (General Assembly)
oo Lean Methods, Agile methods, Edgy Agile, Story Mapping, Open Space (Agile Australia)
1999-2005: Master's Degree (Honours) in IT Management (Siberian State Industrial University)