Менеджер

Описание


г. Москва, м. Юго-Западная
тел.: +79258094786
тел.: +79167981443



George Maher Narouz Toma


Date of birth
25/07/1976
Marital status
Married
Nationality
Russian/Egyptian
Military service Exempted
Objective Being enthusiastic and ambitious, I always put my career development as main goals in my life. I
am a hard worker, organized, reliable, communicative and persistent person. I will do my best to
achieve the assignments delegated to me and fulfill my company’s requirements.
NOTICE: I HAVE RUSSIAN PASSPORT internal and external one.
Languages Arabic – Mother tongue
English – Written and spoken very well
Russian – Written and spoken
Education 1994-1998 “Hotels And Tourism Alexandria University” (Alexandria, Egypt)
Tourism
Specialization:
Hotel Management
Professional experience Russian Course.

From 03/08/2022 till 31/12/2022 at Telepresence Russia project FIFA Qatar 2022 (position customer
Professional experience care services)
Job Discreptiin : handling complaints and payments and other customer wishes and problems
according to our procedures
From 15/12/2021 till 01/07/2022 at Next Direct ( Kelly Services ) call center
(answering and handling all calls from all Arabian countries according to our policy) in Arabic
and English language
Professional experience From 01/09/2013 till march 2019 (Beirut Restaurant) at Belaevo
Moscow Russia
Restaurant manager
From 21/06/ 2013 till 30/08/2013 Hotel Marriott Royal Aurora Moscow
Position: Receptionist
Report to (Indirect): Assistant front Office manager or the front office manager.
Direct: to the front desk Supervisor.
From 01/09/2010 till 21/06/2013 restaurant Beirut (Belyaevo)

Position: From December 2009 till April 2010, Hotel Wadi Lahmy Azur Resort, Marsa Alam, Egypt.

Assistant Front Office Manager
Report to: Direct: Front Office Manager
Indirect: Executive Assistant Manager And General Manager.
Handling the Guest complains.
Review all shifts done by the front office team over the day long.
Restaurant Manager: Adjusting the forecast for the next periods of the reservations.
Making new contracts with new travel agents.
Pushing the sales.
Position: Helping the Front Office Manager to make our department always efficient and the best department
in the hotel.
Preparing plane for training the staff for the new and the updated information according to the
hotel system all over the world.
Preparing the monthly report for the General Manager each month.
Attending all the meetings and the briefings with the General Manager in case the head department
is not available.
Preparing the budget each month and the manning guide.
Reading the log book between the shifts and insure the shift hand over between all the staff.
From December 2008 till December 2009 hotel Wadi Lahmy Azur Resort, Marsa Alam, Egypt
Supervisor Front Desk
Report to: Direct: Front Office Manager
Indirect: Executive Assistant Manager and General Manager
Summary: Responsible for the overall care, hospitality and standard service given to all Guests
throughout their stay.
Responsible for: - Insure that all Guests receive fast and efficient Check In and Check Out.
Insure that all Guests requests and queries are handled efficiently.
Insure a regular updаtеto product knowledge and surrounding area.
Develop and maintain a high level of communication with all major sources of business.
Advice Front Office Manager, Executive Assistant Manager and General Manager of any changes or
Feed back from Guests and other departments.
Stick to company credit policy to insure that all revenues are received.
Insure a proper standard Guest history update.
Stick to all related Front Office policies.
Stick to all related Front Office procedures.
Memorandum procedures.
Handling fax and e-mail.
Luggage down procedures.
Handling Check In, Check Out procedures.
From February 2008 till December 2008 Travel Agency “S7tour”, Hurghada, Egypt
As tour leader for the Russian tourists and waiting in the airport and check in the clients in the
hotels.
Going with the clients in the trips in the sea and describe our red sea and all what we have in
the sea and give information about the sea and Egypt in general.
Helping the clients to reach the maximum of pleasure in order to return back to our country and
only to come through our company.
From 2001- 2008 Hotel Royal Azur Resort:
Telephone operator clerk from March 2001 till June 2002.
From June 2002 till January 2004 as a reservation clerk in the reservation department.
From 2004 till 2008 at the front desk as receptionist and then as a shift leader and then as a
senior front desk.
Hotel Hilton Hurghada Plaza
From 1998-2001 at the telephone operator for three months and then I got promoted to be as a room
clerk in the front desk till the end of 2001.
Training Course Russian language, handling guest complain, personnel hygiene, up selling, telephone manners,
Hilton H Honor Membership.
Computer Skills Word, Excel, Windows 95/98/2003/Vista, Comsys Hotel Management – Front Office System – Version
4.5.1, Fidelio front office system, Epitome front office system, NCR front office system, internet
Explorer
Interests and activities I am fond of swimming, dancing, playing tennis and basketball and playing billiard

Thank you for your precious time and please accept my deepest regards.

Your attention to my C.V. will be highly appreciated