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Conta c tEd ucatio nEm ailA ddre ss
S h am sid din S ad rid in
Ex p erie n ce
Tajik S ta te i n stit u te o f l a n gu ag e s,
D ush an b e-T ajik is ta n
T ajik -T urk is h h ig h s c h o ol, T urs u nzo da,
T ajik is ta n
B ach elo rEngli s h T urk is h c o urs e s2 0102006
S o ft w areW hats A ppA ssis ta n t F ro nt O ffic e M an ag e rA ug-2 025 C ro w ne P la za D ush an b e ( I H G H ote l) P re -O pen in g | T ajik is ta n S ere n a D ush an b e | T ajik is ta n Ja n 2 025 - A ug 2 025A ssis ta n t F ro nt O ffic e M an ag e r (+ 992) 9 90061919 Ph o ne sh am sid din .s a d rid in @ ic lo ud .c o m Sh ak h rin av , T ajik is ta n I a m s o m eo ne w ho e n jo ys b ein g a ro un d p eo ple a n d g o in g o ut o f m y w ay t o h elp t h em a ch ie ve t h eir
g o als a n d o bje ctiv e s. O ve r th e y e ars , I h av e b uilt u p e xce lle n t c o m mun ic a tio n a n d in te rp ers o nal
sk ills , t h e a b ili t y t o s o lv e p ro ble m s f o r c li e n ts a n d a ls o in d ep th k n o w le d ge . I a m a ls o s o m eo ne w ho
ta k e s re sp o nsib ili t y fo r m y w ork lo ad a n d I w ill a lw ay s ta k e o w ners h ip o f y o ur c li e n ts n eed s to
e n su re t h ey c o ntin ually g ro w a n d t h riv e . Mic ro so ft o ffic e Guest E xp erie n ce P la tfo rm Vid eo s tu d io , P in nace Opera P M S Marrio tt G lo bal S o urc e Red berry & V IC A S f o r s c a n nin g Opera C lo ud +971 5 27825359 Role s a n d r e sp o nsib ili t ie s Ove rs e e an d m an ag e daily opera tio ns to en su re exce p tio nal se rv ic e deli v e ry ,
ad here n ce t o b ra n d s ta n d ard s, a n d c o nsis te n t g u est s a tis fa ctio n.
W ork c lo se ly w it h a n d r e p o rt d ir e ctly t o t h e F ro nt O ffic e M an ag e r s u p po rtin g o ve ra ll
p ro perty p erfo rm an ce a n d s tr a te gic o bje ctiv e s.
R evie w a n d a n aly se G uest L o ve S co re s a n d g u est fe ed back , ta k in g p ro activ e a ctio ns
to d riv e im pro ve m en t in li n e w it h I H G b ra n d s ta n d ard s.
A ddr ess an d re so lv e g u est an d co lle ag u e co nce rn s, co nfli c ts , an d co m pla in ts in a
p ro fe ssio nal a n d t im ely m an ner.
M an ag e w ork fo rc e pla n nin g an d sc h ed uli n g to m eet se rv ic e re q uir e m en ts w hile
a li g n in g w it h f in an cia l t a rg e ts .
F o ste r e ffe ctiv e c o m mun ic a tio n w it h in th e te am to e n su re a li g n m en t w it h b usin ess
g o als , p erfo rm an ce s ta n d ard s, a n d o pera tio nal u p date s.
M onit o r d ep artm en ta l p erfo rm an ce a g ain st p ro perty f in an cia l t a rg e ts , t a k in g p ro activ e
ste p s t o a ch ie ve o r s u rp ass s e t g o als .
B uild an d m ain ta in a po sit iv e , co lla b o ra tiv e w ork en vir o nm en t th at en co ura g e s
te am work a n d m utu al r e sp ect.
P ro vid e h an d s-o n s u p po rt in g u est in te ra ctio n a n d p ro ble m r e so lu tio n t o u p ho ld g u est
s a tis fa ctio n le ve ls .
S u p po rt t h e p ro fe ssio nal d eve lo pm en t o f t e am m em bers t h ro ugh c o ach in g, m en to rin g,
an d s k ills e n han ce m en t.
E nco ura g e em plo ye e in p ut, m ain ta in an open -d o o r cu lt u re , an d utili z e co lle ag u e
fe ed back t o im pro ve e n gag e m en t a n d w ork p la ce e xp erie n ce .
W ork co lla b o ra tiv e ly w it h H ouse ke ep in g, F o o d & B eve ra g e , a n d o th er o pera tio nal
d ep artm en ts t o e n su re a s m ooth a n d s e am le ss g u est e xp erie n ce . I lo ve P D F ( c o nve rte r t o W оrd) Custo m er s e rv ic e : E nsu rin g e xce p tio nal c u sto m er s e rv ic e , h an d li n g g u est c o m pla in ts ,
a n d r e so lv in g c u sto m er is su es
F ro nt d esk o pera tio ns: S u p po rtin g th e fr o nt o ffic e m an ag e r in o ve rs e e in g fr o nt d esk
a n d g u est s e rv ic e s o pera tio ns
R ese rv atio ns: M an ag in g re se rv atio ns an d ass is tin g w it h ch eck -in an d ch eck -o ut
p ro ce d ure s. Role s a n d r e sp o nsib ili t ie s

SkillsL a n g uag es2022-2 023F ro nt O ffic e S u p erv is o r H ab to or G ra n d r e so rt a u to gra p h c o lle ctio n J B R, | D ub ai | U AEG uest S erv ic e E xe cu tiv eJu m eir a h M in a A l S ala m l D ub ai, U AEM ar 2 024 - O ct 2 024 • S afe ty a w are n ess
• E xc e lle n t c u sto m er s e rv ic e
• A bil it y t o f o llo w r u le s a n d p ro ce d ure s
• T eam work
• R e m ain in g c a lm u n d er t h e s tr e ssfu l
s it u atio ns
• R eli a b ili t y , f le xib ili t y a n d a d ap ta b ili t y
• E m path y a n d u n d ers ta n d in g
• O rg a n iz a tio n a n d a tte n tio n t o d eta il

• T im e m an ag e m en t
• E xc e ed in g e xp ecta tio ns Pro vid e le ad ers h ip an d gu id an ce to fr o nt offic e sta ff, in clu d in g re ce p tio nis ts ,
c o ncie rg e , a n d g u est s e rv ic e a g e n ts .
A ssig n ta sk s a n d re sp o nsib ili t ie s, m onit o r p erfo rm an ce , a n d p ro vid e c o ach in g a n d
fe ed back t o t e am m em bers .
C ond uct re gu la r sta ff m eetin gs to co m mun ic a te up date s, re vie w perfo rm an ce
m etr ic s, a n d a d dre ss c o nce rn s.
A ssis t in r e cru it in g, t r a in in g, a n d o nb o ard in g n ew f r o nt o ffic e p ers o nnel.
E nsu re prompt a n d c o urte o us h an d li n g o f g u est in q uir ie s, r e q uests , a n d c o m pla in ts .
M ain ta in a p ro fe ssio nal a n d w elc o m in g a tm osp here in t h e f r o nt o ff ic e a re a.
H an d le e sc a la te d g u est is su es o r c o m pla in ts , s tr iv in g fo r tim ely re so lu tio n a n d g u est
sa tis fa ctio n.
M onit o r gu est fe ed back an d im ple m en t im pro ve m en ts to en han ce th e gu est
e xp erie n ce .
C oord in ate fr o nt d esk activ it ie s, in clu d in g ch eck -in / ch eck -o ut p ro ce d ure s, ro om
assig n m en ts , a n d b illi n g p ro ce sse s.
O ve rs e e t h e r e se rv atio n s y ste m , e n su rin g a ccu ra cy o f b o o kin gs a n d a v aila b ili t y .
M ain ta in c le an li n ess a n d o rg an iz a tio n o f t h e f r o nt o ffic e a re a, in clu d in g t h e lo bby a n d
re ce p tio n d esk .
M onit o r in ve n to ry le ve ls o f o ffic e s u p pli e s a n d c o оrdin ate r e p le n is h m en t a s n eed ed Engli s hR ussia n
T urk is h
P ers ia n
A ra b ic -c o nve rs a tio nal Effic ie n tly h an d le g u est c h eck -in s a n d c h eck -o uts , e n su rin g a s m ooth , a ccu ra te , a n d
w elc o m in g e xp erie n ce .
P ro ce ss gu est pay m en ts , m an ag e billi n g in q uir ie s, an d han d le ca sh an d cre d it
t r a n sa ctio ns s e cu re ly a n d a ccu ra te ly .
A llo ca te r o om s b ase d o n g u est p re fe re n ce s a n d a v aila b ili t y , e n su rin g s p ecia l r e q uests
a re a cco m modate d .
A ssis t w it h re se rv atio n m odif ic a tio ns, ca n ce lla tio ns, a n d confirm atio ns in li n e w it h
h o te l p o li c ie s a n d p ro ce d ure s.
H an d le a n d r e so lv e g u est c o m pla in ts w it h a p ro fe ssio nal, s o lu tio ns-o rie n te d a p pro ach ,
esc a la tin g w hen n ece ssa ry .
P ro m ote ho te l se rv ic e s an d am en it ie s durin g gu est in te ra ctio ns, id en tif y in g
o ppo rtu n it ie s t o e n han ce t h eir s ta y t h ro ugh u p se ll i n g. Role s a n d r e sp o nsib ili t ie s Role s a n d r e sp o nsib ili t ie s Adm in is tr a tiv e ta sk s: P erfo rm in g ad m in is tr a tiv e ta sk s, su ch as an sw erin g pho nes,
confirm in g s ta ff s c h ed ule s, a n d e n su rin g p ay ro ll p ro ce ed s s m ooth ly
D ata e n tr y : P erfo rm in g d ata -e n tr y t a sk s
T ale n t m an ag e m en t: C oach in g, m en to rin g, tr a in in g, an d perfo rm in g perfo rm an ce
re vie w s
Guest s a tis fa ctio n: P artic ip atin g in t h e d eve lo pm en t a n d im ple m en ta tio n o f c o rre ctiv e
actio n p la n s b ase d o n g u est s a tis fa ctio n r e su lt s
M ult it a sk in g: Posse ssin g mult it a sk in g sk ills to han d le se ve ra l re sp o nsib ili t ie s
sim ult a n eo usly