Customer Service Specialist in Luxury Retail (Logistics Department)

Описание



Sergei Petrov

Address: 4 Klybnay Street, p. Otradnoe, Moscow Area 143442
Phone: +7 (916) 189 1755
Email: sergey.mr.petrov@gmail.com



OBJECTIVE Provide business process support in a company as Manager Business Process SAP.


WORK April 2013 to Present
EXPERIENCE Volkswagen Group RUS
www.volkswagengrouprus.ru

Support Manager of Operational Systems

Responsibilities:
- Analysis and optimization of existing business processes of the system;
- Formation of instructions, conducting presentations, training and support of end users;
- Technical support of databases, generating reports for business needs (SQVI);
- Preparation of specifications, TOR Service and Change Requests, testing and participation in the
adoption of new functionality;
- Configuration and support of integration processes EDI;
-Master date setup and support;
- Technical support for pricing conditions and calculation schemes;
- Setup and support of document flow and invoicing;
- Setup and support of inventory management processes: receipt, movement, placement strategy, storage and
release;
- Technical support for inventory process;
- Carrying out the processes of decommissioning of goods and materials;
- Interaction with customs authorities on the billing process;


October 2012 to January 2013
BDO
www.bdo.ru

Consultant MM/SD

Responsibilities:
- Business process testing;
- Template data entry;
- Conducting MM / SD trainings;.
- Support end-Users;
- Writing technical documentation.






February 2012 to October 2012
Diageo
www.diageo.com

Expert in business process analysis and Support SAP

Responsibilities:
- SAP business processes analysis for proposing procedures improvement, appropriate development of new
processes;
- Modelling of business requirements concerning assumed changes in SAP;
- Registration of problems, assisting employees with data entry into the system, solution monitoring;
- Creation of SAP settings change request, negotiations with the contractor (Accenture), testing /
creation of complete solutions transfer to the production environment request;
- System testing along with final data input into Mercury;
- Keeping statistics on INC / CRQ and the quality of the contractor’s work (Accenture);
- Consulting, delivering of presentations on processes and changes in SAP for users in the Logistics
department;
- Employees informing about system changes, status of implementation in the business environment.


January 2011 to February 2012
Diageo
www.diageo.com

Customer Relations Specialist

Responsibilities:
- A set of documents maintenance (delivery notes, consignment notes, Certificates of Conformity, goods
declarations, A and B certificates, invoices);
- Orders processing;
- Weekly and monthly reporting;
- Selection of batches in the SAP system in accordance with the customer requirements;
- IDOC errors correction;
- Orders dispatch confirmation through EDI (Ecod);
September 2010-January 2011
Diageo
www.diageo.com

Assistant Logistician

Responsibilities:
- Preparation of documents for the shipment:
- Positional verification of the documents with the register of shipping;
- Routing;
- Identification and correction of errors;


EDUCATION 2006 - 2011
Russian State University of Trade and Economics, Moscow
World Economy, FEA Economist, specialist

1998 - 2001
Suvorov Military School
Cadet, certificate of upper secondary education




KEY SKILLS MS Word, MS Excel, MS Access, MS Visio, MS PowerPoint, MS Outlook, SAP ERP, SAP MM, SD, SAP WM, Reading
ABAP code


PERSONAL SKILLS Organized; purposeful; high level of responsibility; analytical mindset; attentive to details; ability to
set priorities; high learning ability;


TEAMWORK SKILLS Ability to work both independently and in a team; good communication skills; skills of conducting business
meetings;