Оператор чата / smm NFT

Описание

Natalia Gurova
Mobile: +380500398549
E-mail: gurovinit@gmail.com
Date of Birth : 17th May, 1990
Nationality: Ukrainian
Languages: English, Ukrainian, Russian, Chinese HSK 1



Summary

Inspired, energetic, joyful personality, adaptable to remain calm in emergencies and under the pressure, practiced in research customer demands and resolve complaints, enjoy positions requiring extensive human contact where I can contribute my work experience with ability grow and develop. Ready for the challenging opportunities.


Job Experience:


Skyeng - Digital English School
April 2020- Now, Online
Introductory Lesson Manager


Creating engaging lesson plans to drive retention, comprehension and participation. Accomplished in building trust and meaningful relationships between students, parents and administrators.



Responsibilities:

* Help the client get to the introductory lesson (keep in touch, create a link of an Introductory lesson to join).
* Conduct introductory English lessons on the platform for potential school students (children from 4 years old and adults).
* Determine the level of English and recommend an online course of study that best suits their goals.
* Organization of creative inspiring learning environments.
* Innovate and lead activities designed to be both fun and educational.
* Meeting parents to resolve conflicting educational priorities and issues.
* Completing required documentation in an accurate and efficient manner.




Story Tree, Hangzhou, China.
November 2017 - August 2020
Event Manager


Working in highly organized creative team gave me an opportunity to share my experience and develop new methods of event organizations.



Responsibilities:

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Event planning and implementation.
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Originate creative inspiring learning environment.
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Creation of innovative classroom games quizzes, studying materials, class preparation, birthday celebrations and holidays.
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Preparing and presenting pupils evaluation along with informative reports for parents.
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Developing and updating learning programs.
Maximize the process efficiency and productivity.



Jumeirah Group, Dubai, UAE.
November 2014 - August 2017
Guest Relation Executive


During this time I was allocated to different Jumeirah Group venues as below:
The Hide steakhouse, Festive Events Sales Agent, Villa Beach Lounge - pre opening team, 360 Degrees Bar and club



Responsibilities:

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People focus, give dinning direction and suggestions.
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Provide luxury customer service and memorable experience.
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Identifying the guest's needs and expectations.
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Phone and Emails reservations.
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Organization of dinners and events for large amount of guests.
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Filling up database and daily report with analyzing variance of previous year budget, revenue covers.
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Dealing with guest complaints and concerns in an efficient and timely manner.



CitySites, http://www.0642.ua/info/citysites
July 2012- August 2014, Luhansk, Ukraine.
Marketing Sales Manager


CitySites - the leading online project in Ukraine. CitySites brings together more than 100 cities in Ukraine, Russia, Belarus and Kazakhstan. The unique design and high-quality content of its sites, making it one of the best online platforms. Our online platform holds leading positions in any city thanks to our experience, new solutions and innovations.



Responsibilities:

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Business development and sales target achievement and exceeding on monthly basis.
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Sales of digital media advertisements on CitySites online platform.
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Analyze market trends.
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Creating new marketing and business development strategies based on analysis and feedback from the market.
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Meeting new and existing client to maintain long term relations.
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Create unique content for search engines.
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Maintain up to date: calls, meetings and deals information.
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Develop advertising concepts
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EDUCATION: Volodymyr Dahl East-Ukrainian National University, Luhansk.
Philologist, Specialist's degree, September 2007, June 2012


OTHER SKILLS

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Good knowledge of Microsoft Office (Word, Excel, PowerPoint).
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Knowledge of Epicure Restaurant Reservation System, Opera Reservation System and MICROS.