Office Manager

Training of guest service excellence for the FO staff
Monitoring the team’s performance
Օrganizational work for the preparation of the hotel for the opening

Monitor staff performance including performance reviews,
insure the development of tactical programs to pursue targeted goals and objectives, review customer complaints, develop and implement customer service policies and procedures.

Worked during the FIFA World cup period and managed to check-in and checked out more that 150 rooms per day
Passed all the required trainings and certifications

Coordinated project teams, provided support to build project documentation and procedures, Developed and managed project timelines, collaborated with cross-functional teams, prepared budget of project and monitored expenses, Provided managerial support to the partner organization.

Prepared written reports, answered telephone and email enquiries, maintained records of company documents, conducted trainings for call center operators.

Answered phone calls and responded to customer enquiries regarding the technical issues, Followed-up on customer inquiries not immediately resolved, Completed call logs and reports.

Maintained record of company documents by coordinating with the staff members from different Departments, reviewed pricing policies and service levels considering the needs of customers.

Performed market studies and analyzed, kept daily record of stock balance, developed new sales procedures, prepared written reports.

Attracted numerous new customers, organized and controlled the whole publishing process,developed a series of new marketing programs for various fields of business, considering the needs of customers.