Customer Support Specialist (English)

Описание

Miftakhov Marat Ildarovi ch

Date of birth: 28.12.1990.
Place of residence: Moscow
Enquiries: mobile: 8 -977 -836 -11 -50
e-mail : m-m-i-90@ mail .ru


Education:
09.2009 -08.2014 Moscow state linguistic university (specialist's degree)
Specialization: information resources analys t with
foreign languages skills.

10.2015 -12.2015 Plekhanov Russian University of Economics
Advanced training according to the program
«English for Business communication»

09.2016 -08.2019 Moscow state linguistic university (master's degree)
Specialization: information resources analyst with
foreign languages skills.

Work experience:


07.2022 -09.2022 Project activities (FAI «Glavgosexpertiza of Russia» )
Customer service specialist
(Responsible for taking, registering and handling customers’ tickets,
working with client databases, consulting customers on services and
activities of the Institution , providing clients the information on
the issues of State expert appraisal of design documentation and
engineering survey results , routing calls to departments of
the Institution ).


06.2021 -03.2022 «Mobile Digital Technologies »
Customer service s pecialist
(Responsible for working with client databases ; consulting customers
on the issues of installment purchase of digital techniques and financial
documents execution ; communicating with Logistics, Legal and
Technical Support Department s; working out instructions and manuals ;
training new employees ).




03.2020 -03.2021 Project activities ( «iHerb », «Trade -line »)
Account manager
(Responsible for communicating w ith customers via e -mail , chat and
social networks ; supporting clients with the information regarding the
use of products and services , working with Russian and English client
databases ; verifying customers ’ identity ; handling refund requests and
customers ’ complaints ; managing customers ’ accounts ; cross -functional

activities in cooperation with other departments )


10.2018 -09.2019 «Russian Automobile Fellowship »
Specialist of the premium project of the Department for Information
Support. («Mercedes -Benz Russia» ).
(R esponsible for consulting clients on the issues of car sales and
aftersales , making t echnical assistance requests , maintaining statistics ,
working with Russian and English clien t databases .)


07.2016 -09.2017 «Telecom -Express »
Outsourcing services for Russian Railways, «General Motors» and
«KIA Motors». Contact -center specialist .
(Responsible for supporting clients with the information of railway
services ( Russian Railways ), car sales and aftersales ( «General Motors»
and «KIA Motors» ); working with Russian and English client databases ;
consulting and surveying clients)


01.2015 -06.2015 Foreign languages C oach (private lessons)


Additional skills: Advanced PC user (MS Word, MS Excel, MS Power Point) ;
proficient with monitoring information resources, working with
da ta bases, carrying out analytical studies ; client -oriented ;
proficient with holding telephone conversations, dealing conflict
situations and handling complaints ; have the exper ience of working
with SAP, с CRM, Bitrix , Zendesk)


Personal skills: Empathic , educable, attentive, purposeful

Additional
information :
Family status : single

Language skills: English – C2 ; French – B2 ; German – B1

Hobbies: Classic literature, history, popular music.