Administrator Assistant

-Assist the Front Office Manager with the supervision of the front office staff, from maintaining proper cash control to guest service standards on a day-to-day basis
-Attend to Guests’ enquiries, requests, complaints and compliments
-Monitor departmental costs to ensure performance against budget
-Ensure proper training and procedures are in place to ensure provision of quality services
-Attend to crisis or emergency situations and perform service recovery
-Record the details of events in Duty Manager Log Book and to take necessary actions
-Supervises Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue.
-Monitors Front Office personnel to ensure guests receives warm attention and personal recognition.
-Informs other operating departments, notably Housekeeping of all Front Office matters that concerns them.
-The ability to display a high degree of professionalism and integrity as befitting a member of management.