Руководитель направления по работе с ключевыми клиентами (продукт фасадные солнечные станции)

Описание

Page 1 of 2

Issam Kiwan
Engineering Manager
Electrical / Electronics Engineer
Beirut Lebanon
Mobile Phone: +961 3 590 437
Email Address: issam_kiwan@yahoo.com
In@ https://www.linkedin.com/in/issam -kiwan b7144b7a
Result oriented multidisciplinary Project Manager looking for a new challenging opportunity in turnkey projects, EPC, construction,
utility services, operation and maintenance...
Thirty years of substantial experience in Electrical Distribution Network, Utility Services, Solar Energy Solutions, D istributed
Generation, Domestic Installation, Consultancy, Teaching Electricity and Electronics.
 About ten years of experience in solar energy, providing consultancy services in market assessment, technical studies,
training and projects execution.
 More th an four years of experience in PPP projects: Project Management, restructuring, development, coordination,
supervision and public sector outsourcing services.
 More than ten years of experience in bilateral internationally -financed technical assistance proj ects for the energy sector,
World Bank, UNDP, EDF and SIDA.
 Two years of experience of public energy advisory services, sector policy, liberalization , reforms , privatization , restructuring,
energy sustainability and sector strategies.
 About twenty years of experience in electric utility management: customer services, call centers, meter reading, revenue
protection and collection.
 More than ten years of experience in EPC projects, MV/LV overhead networks, underground cables and metering.
 Sixteen years of experience in academic domain – vocational education .
 Wide range of experience in multicultural environments, performing high communication skills in Arabic , English, Russian
and French .
Work experience
Solar Energy Consultant
January 2020 – Present / ISKRA Engineering
Engineering Consultancy - Energy and Power
Distinctive achievements throughout solar energ y projects evolution in Lebanon, about 2 MW End -to-end projects
implementation: solar energy, distributed generation, domestic installation and energy management.

Instructor
October 2007 – Present / Bathloun Technical Institute - Vocational Education – MEHE , Lebanon
Public Education
Generations of skilled technicians have been graduated over years of theoretical lessons and experimental workshops
according to the official curriculum of public education for Technical Excellence, Secondary and Intermediate Classes.

Commercial / Customer Services Manager
March 2012 – Jun 201 9 / Advance Engineering and Management Services , NEUC - Debbas Group, Lebanon
Electric Utility Services – PPP Project - 800MUSD -1.2 Million subscribers
 Implementing project mobilization of 18 regional distribution centers .
 Managing 1 8 distribution centers (about 450 000 subscribers) : staff restructuring and training , setting and
implementing of standard operational procedures , Customer Request Management plan, Customer complaints
Management plan , master data information platform, and KPIs application.
 Measurable improvement of customer services level : 100% increase of cash f low coming from new applicants,
tangible decrease of non -technical -losse s, about 60% in 4 years , and s ubstantial collection of arrears , about 75% in 4
years.
In addition to the above mentioned:
 Setting and implementing communication platform to coordinate with project stakeholders and different entities .
 Assist ing higher management in setting project strategies, evaluat ing work progress and issuing monthly and
quarterly reports .
 Updat ing the plans and programs to be on line with the project mission and goals .

Page 2 of 2


Team Leader
June 2005 - February 2012 / Lina Matta Establishment, Beirut - Lebanon
Electric Distributions Outsourcing Services – PPP Project
Conducting outsourcing services for about 160 000 subscribers at electricity of Lebanon: construction supervision and control,
site management, customer service management, revenue protection and bill collection .

Power Sector Consultant
January 2008 - April 2010 / Near East Engineering & Development Services – MVV Decon – Lebanon (WB proj ect)
Power Sector - Engineering and Consultancy
“Strengthening the Capacity of the Ministry of Energy and Water (MOEW) -in Lebanon - to Implement Power Sector Policy
Reforms ”, project outputs :
 Ene rgy sector policy and work plan for upcoming years .
 Overall strategy for t he energy sector liberalization .
 Sector reforms, privatization strategy, restructuring of National Electrical Utility and establishment of Energy
Regulatory Authority .
 Detailed feasibility studies for possible solutions of production, transmission and distribution of energy .

Senior Electrical Engineer
August 199 5 - May 2005 / BAB International - Electricity of France EDF , Beirut - Lebanon
Electric Utility Services and EPC Project
Implementing the Rehabilitation Program for the Lebanese Electric Sector after the Civil War (EDL ), MV/LV electric
distribution Networks and formulating Customer Services Database for about 400 000 subscribers in Beirut suburbs . Provide
Electricity of Lebanon by outsourci ng services to build and operate Customer Request management database and Bill
Collection Database as a milestone of “Collection Improvement Plan”.

Site Engineer
September 1994 - June 1995 / BOUYGES INTERNATINAL , Lebanon
EPC Project , electric n etwork rehabilitation
Implementing t he Rehabilitation Program for the Lebanese Electric Sector after the Civil War (EDL ), MV/LV electric
distribution Networks in Mount Lebanon. (Total project value 55 Million USD).
Languages
 Arabic (Mother tongue)
 English - fluent
 French - Advanced
 Russian - fluent
Key Skills
 Manag ement and l eadership competency
 Positive interacting with culture diversity
 High adaptability to changes
 Teamwork sense and d elegation
 Problem solving a ptitude
 Communication and i nterpersonal capabilities
 Planning and time management excellence
 Attention to details
 Organizational ingenuity
 Multi -disciplinary work management ability
 Strong technical and a nalytical background
 Engineering s oftware use proficiency
Education
September 1998 - June 1993
Radiocommunication - Broadcasting and Television
Bonch -Bruevich Saint -Petersburg State University of Telecommunications , Saint Petersburg - Russian Federation.
Master's degree