Агент службы поддержки со знанием арабского языка

Описание

FR O NT D ES K A G EN T A T “ A R IS TO CR ATE ” B & B “ S O CH I”
M AY 2 019-JA N UAR Y 2 020
* M AKE A N D CONFIRM R ES ER VA TIO N S F O R G UES TS
* R EG IS TE R A N D C H EC K G UES TS I N
* P ER FO RM A LL C H EC K-IN A N D C H EC K-O UT T A SK S
* M AN AG E O N LIN E A N D P H O N E R ES ER VA TIO N S
* I N FO RM C U STO M ER S A B O UT P A YM EN T M ETH O DS A N D V ER IF Y T H EIR C R ED IT
C AR D D ATA
* W ELC O M E G UES TS U PO N T H EIR A R RIV A L A N D A SSIG N R O OM S
* P R O VID E I N FO RM ATIO N A B O UT H O TE L, A VA IL A B LE R O OM S, R ATE S A N D
AM EN IT IE S
* R ES P O N D T O C LIE N TS ’ C O M PLA IN TS I N A T IM ELY A N D P R O FE S SIO N AL M AN N ER
* L IA IS E W IT H O UR H O USEK EEP IN G S TA FF T O E N SU RE A LL R O OM S A R E C LE A N ,
TID Y A N D F U LLY -F U RN IS H ED T O A C CO M MODATE G UES TS ’ N EED S
M ULT IL IN G UAL T O UR-G UID E A T “ W OW S O CH I” S O CH I
FE B R U AR Y 2 020- A U G UST 2 020
* G REET C LIE N TS A N D D EV ELO P I T IN ER AR IE S B ASED O N I N TE R ES TS A N D N EE D S.
* E S C O RT G UES TS T H RO UG H T H E S IG HTS EEIN G A TTR AC TIO N S.
* P R O VID E C LIE N TS W IT H I N FO RM ATIO N , L IT E R ATU RE A N D P R O VID IN G A C CES S T O
S P EC IA L D EP A R TM EN TS .
* S H O W C LIE N TS A R O UN D D IF FE R EN T P O IN TS O F I N TE R ES T A N D A N SW ER A LL
Q UES TIO N S T O T H E B ES T O F M Y A B IL IT Y .
H O O KA H S ER VIC E M AN AG ER A T “ LO NDO N C LU B” M AYK O P
M AR CH 2 0 18- J A N UAR Y 2 019
* P R O CES S C U STO M ER C O M PLA IN TS P A TIE N TLY
* C H EC K S U PPLIE S A N D P LA C E O RD ER S W HEN N EED ED
* T R AC K A N D O RD ER S H IP M EN TS
* C O M MUN IC ATE A N D B U IL D S TR O N G R ELA TIO N SH IP S W IT H V EN DO RS
* A D H ER E T O Q UALIT Y , A N D S A FE TY S TA N DAR D S
* P LA N , H IR E, T R AIN , O VER SEE A N D M AN AG E T H E M EM BER S O F S TA FF
* O VER SEE A N D S U PER VIS E T H E W ELC O M IN G O F C U STO M ER S
* A LW AYS S TR IV E T O W AR D S A N E X C EP TIO N AL C U STO M ER E X P ER IE N CE
H O O KA H M AKER A T “ K A LY A N F R ES H ” M AYK O P ( P A R T T IM E
JO B)
DEC EM BER 2 016- M AR CH 2 018
* M AIN TA IN C O M PLE TE K N OW LE D G E O F M EN U, P R O DU CTS A N D O FFE R IN GS
* C O M PLY W IT H S A FE TY A N D S A N IT A TIO N S TA N DAR D S T O E N SU RE A S A FE A N D
SER VIC E R EA D Y H O OKA H S TA TIO N
* F O LLO W A LL R EC IP ES A N D Q UALIT Y S TA N DAR D S T O P R EP A R E H O OKA H
M UH AM MAD
RID A
FR O N T D ESK A G EN T A BO UT M EPER SO NAL I N FO RM ATIO NSK IL LSJO B E X P ER IE N CETel: +79284663298Muhammad.rida96@gmail.comCommitted and efficiency-oriented
Front Desk Agent with over 3 years of
combined experience in service and
hospitality management. An energetic
and positive team member seeking a
role with a dynamic hotel team to apply
a collaborative spirit to ongoing
operational success.
Nationality: Russian
Date of Birth: 31.08.1996
Height: 193 cm
Marital Status: Single
Driving License: absent
customer service orientation
attention to detail and accuracy
planning and organizing
ability to multitask and prioritize
professional appearance and attitude
effective verbal and written
communication skills
ability to handle stress and stay calm
under pressure
conflict resolution skills
decision making and judgment skills
team work and collaboration
ED U CATIO NBachelor degree in Linguistics (department
of English and Arabic studies) Adyghe State
University 2020, Maykop