Директор департамента поддержки продаж

Описание

    Contact
+79688671413 (Mobile)
kazaam32@gmail.com
www.linkedin.com/in/nikita-kazakov
(LinkedIn)
Top Skills
Построение отношений
Ведение переговоров
Навыки презентаций
Nikita Kazakov
Head of Contact Center | Head of Sales | FinTech | Telecom | E-
commerce
Tashkent, Uzbekistan
Summary
High-performing leader with over 10 years of experience in
successfully developing sales across various channels, including
retail, direct sales, partner networks, and call centers. Possess
proven experience managing teams of up to 150 people, both
regionally and nationally.
My key focus is achieving measurable results. I have successfully
increased sales volume by 100% in a region within a year; launched
a new sales channel and achieved 100% month-over-month sales
growth. I have a deep understanding of analytics and forecasting,
which enables me to make informed decisions and develop effective
strategies.
Focused on long-term planning and creating sustainable results. I
can quickly adapt to changing market conditions and find optimal
solutions in complex situations. Strategic thinking, leadership skills,
and the ability to motivate a team allow me to successfully achieve
set objectives.
Open to new professional challenges. I would be happy to discuss
collaboration opportunities.
Experience
HUMANS.group
1 year 9 months
Head of Contact Center
March 2025 - Present  (7 months)
Ташкент, Узбекистан
Head of Sales
January 2024 - February 2025  (1 year 2 months)
Tashkent, Uzbekistan
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    Responsibilities: Analyzing department performance, developing a
transformation plan, creating a motivation system and training requirements,
analyzing KPIs, building processes and scripts, launching an automated calling
system, fulfilling sales plans.
Achievements:
Increased revenue by 100% per year to $110,000 per month.
Achieved call center self-sufficiency through sales.
Implemented a process for hiring mass positions through the call center.
Implemented a customer auto-notification system.
Deliver
Head of Sales B2B
October 2022 - December 2023  (1 year 3 months)
Moscow
Responsibilities: Managing and coordinating call center operations, ensuring
achievement of key revenue indicators, developing and implementing sales
strategies, managing and developing the team, monitoring and analyzing data,
implementing and configuring CRM.
Achievements:
Improved call center efficiency, increasing sales volume by 30% per year.
Implemented a training and development program for managers.
YOTA
Head of Active Sales
October 2021 - September 2022  (1 year)
Successfully launched a new sales channel in a federal telecom operator from
0 (a channel at the intersection of retail, direct sales, online sales)
Achieved budget targets:
Sales
Hire
ABPP
- Built and defended financial case of the project for 3 years
- Developed and implemented incentive system throughout the vertical of the
project
- Form, POSm, modules (racks), technical equipment of employees, training
system, adaptation system, internship system, operational management
system
  Page 2 of 4

    Translated with www.DeepL.com/Translator (free version)beeline Russia
Head of Telesales
November 2020 - October 2021  (1 year)
Москва, Россия
Responsibilities: Managing telesales in assigned areas, fulfilling sales,
revenue, headcount, and efficiency plans, conducting promotions, working with
KPIs, reporting.
Achievements:
Restarted 2 telesales sites (Moscow and Smolensk) with a complete staff
replacement.
Achieved sales targets in Q3 after 4 quarters of decline.
Increased conversion by 0.5% for a target campaign.
Increased the training funnel by 50%.
Increased the share of effective headcount from 60% to 90%.
Megafon
Head of Sales Sector
June 2016 - November 2020  (4 years 6 months)
Moscow
Responsibilities: Developing sales at the regional level through agents,
dealers, partners, telesales, and web dealers, ensuring the fulfillment of sales
plans (Internet, OTT, FMC, mobile communications), creating and managing
a team (150 people, including 12 supervisors, 20 telesales operators, HR, and
trainers), control, motivation, employee development, reporting.
Achievements:
1st place nationally in sales of convergent products.
Implemented a case for developing regional telesales from 0 to 150,000 rubles
of monthly cumulative revenue.
Expanded the sector to 13 supervisors, increasing revenue from 150,000 to
1,000,000 rubles monthly.
Launched projects to attract installers to sales (+100,000 rubles of revenue),
remote telesales (+80,000 rubles), robot-assisted calls (+50,000 rubles in the
first month).
Sold equipment to dealers for 6,000,000 rubles per quarter.
Organized sales in the private sector (averaging 500,000 rubles per month
from installation payments, depending on the season).
Wrote and implemented technical specifications for automating reward
calculation.
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    Organized sales in every location in the region.
Independently recruited a team of managers.
beeline Russia
Sales Manager
April 2010 - August 2016  (6 years 5 months)
Moscow
Selling broadband, cable TV, and fixed-line services, monitoring competitors,
interacting with other departments, fulfilling company tasks and procedures.
Rostelecom
Sales Group Superviso
September 2015 - May 2016  (9 months)
Moscow
Responsibilities: Planning the work of senior specialists and their teams,
organizing active sales of services and equipment (by phone and in the field),
staff motivation, conducting activities to meet plans, interacting with related
departments, training and mentoring newcomers, reporting.
Achievements:
Built a team from scratch.
Monthly fulfillment of sales plans.
Achieved planned indicators of more than 400 subscribers monthly.
Education
Национальный Исследовательский Ядерный Университет
"МИФИ"
Диплом специалиста, Информатика в области международного
сотрудничества  · (September 2008 - June 2013)
  Page 4 of 4