Сопровождение туристических групп / Трансферный гид

Описание

INNA ABDRAZIAKOVA

DESIRED POSITION:Reception
Date of Birth: 22/04/1990
Address: Ufa, Bashkortostan
Number: +7 917 4027840
Email address: abdrazyakova@gmail.com


--------------------------------------------------------------------------------
EDUCATION&TRAINING
Specialization month/year - month/year
--------------------------------------------------------------------------------
Bashkir State University Department of Law 2007 - 2012
--------------------------------------------------------------------------------
Lawyer
--------------------------------------------------------------------------------
Ufa, Bashkortostan
--------------------------------------------------------------------------------
Purchasing (Cross training)
--------------------------------------------------------------------------------
WORK EXPERIENCE
CURRENT POSITION
Name of the organization (company), city
FRONT OFFICE RECEPTIONIST
Hampton by Hilton Ufa (Ufa, Bashkortostan)
October 2016 - December 2017
Welcome guests as soon as they arrive with care and attention, with personalized approach
Anticipate guests' needs and look for suitable solutions

Promote all amenities, convey the hotel image and promote company's loyalty program Hilton Honors
Answer and forward phone calls
Deal with guests accounts, namely payments and deposits

Name of the organization (company), city
--------------------------------------------------------------------------------
FRONT OFFICE RECEPTIONIST
--------------------------------------------------------------------------------
Hilton Garden Inn Ufa Riverside (Ufa, Bashkortostan)
--------------------------------------------------------------------------------
January 2018 - May 2020
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
Welcome guests as soon as they arrive with care and attention, with personalized approach
--------------------------------------------------------------------------------
Anticipate guests' needs and look for suitable solutions
--------------------------------------------------------------------------------
Promote all amenities, convey the hotel image and promote company's loyalty program
--------------------------------------------------------------------------------
Answer and forward phone calls
--------------------------------------------------------------------------------
Deal with guests accounts, namely payments and deposits
--------------------------------------------------------------------------------
FRONT OFFICE RECEPTIONST
--------------------------------------------------------------------------------
Radisson Slavyanskaya Hotel & Business Center
--------------------------------------------------------------------------------
(Moscow, Russia)
--------------------------------------------------------------------------------
July 2020 - August 2022
--------------------------------------------------------------------------------
Provide professional and timely check-in and
--------------------------------------------------------------------------------
check-out services
--------------------------------------------------------------------------------
- Assists guests with any requests or concerns and
--------------------------------------------------------------------------------
contact the appropriate department to ensure
--------------------------------------------------------------------------------
immediate action
--------------------------------------------------------------------------------
- Deal with pre-registration and blocking of rooms
--------------------------------------------------------------------------------
for reservations
--------------------------------------------------------------------------------
- Thoroughly understand and adhere to proper
--------------------------------------------------------------------------------
credit, and cash handling policies and procedures
--------------------------------------------------------------------------------
- Establish and develop personal guests contact as
--------------------------------------------------------------------------------
well as promoting feedback to them
--------------------------------------------------------------------------------
PATENT AGENT
--------------------------------------------------------------------------------
Gard Service (Ufa, Russia)
--------------------------------------------------------------------------------
December 2011 - May 2013
--------------------------------------------------------------------------------
Intellectual Property, trade marks and inventions Business community with WIPO
--------------------------------------------------------------------------------
LAWYER
--------------------------------------------------------------------------------
Rosgosstrakh www.rgs.ru (Ufa, Russia)
--------------------------------------------------------------------------------
April 2014 - July 2016
--------------------------------------------------------------------------------
Insurance law, representation of the company's interests in a court, working with juridical documents
PROFESSIONAL SKILLS

* --------------------------------------------------------------------------------
Telephone skills
* --------------------------------------------------------------------------------
Communication skills
* --------------------------------------------------------------------------------
Active listening skills
* --------------------------------------------------------------------------------
Problem resolution skills
* --------------------------------------------------------------------------------
Interpersonal skills
* --------------------------------------------------------------------------------
Responsibility skills
* --------------------------------------------------------------------------------
Work under pressure
* --------------------------------------------------------------------------------
Flexibility
* --------------------------------------------------------------------------------
Teamwork
* --------------------------------------------------------------------------------
Adaptability
* --------------------------------------------------------------------------------
Creativity
* --------------------------------------------------------------------------------
Cultural Awareness
* --------------------------------------------------------------------------------
Multitasking
* --------------------------------------------------------------------------------
Service-oriented
* --------------------------------------------------------------------------------
Customer-oriented
* COMPUTER LITERACY
* Opera reservation system
* Microsoft Office Word
* Microsoft PowerPoint
--------------------------------------------------------------------------------
PERSONAL QUALITIES
* Responsibility
* Attentiveness
* Sense of duty
* Sociability
* Punctuality
* Purposefulnes