Business support специалист

Описание

IHERUMADU EBERECHUKWU CALISTUS
Nagatinskaya , MosHotel Moscow Russia.
E-MAIL: globaliceng@yahoo.com , globaliceng@gmail.com
LinkedIn: https://www.linkedin.com/in/iherumadu -eberechukwu -mcpn -09313998/
Credly: https://www.credly.com/users/calistus -iherumadu/badges

PERSONAL PROFILE:
A Quality -focused IT Professional with experiences in IT industry as Technical and
System support Analyst, Web application developer who builds software using
modern object -oriented programming languages, structured methodologies and
approved pattern. A problem solver who always strive for excellence, reaching
professional distinction and proficiency in any organization, throu gh envisioned
business and technical perspectives, to provide professional, robust and workable
solution. A strong and result driven team player, works under Pressure, with good
communication and human relation and interpersonal skills, enjoys self -
devel opment and learning new things.


TECHNICAL SKILLS
Programming Languages:
PHP, html5, CSS, SQL, Code Igniter frame work, JQuery, JavaScript/Java, Ajax, Bootstrap,
DevOps Continuous Integration/Development (CI/CD) using Jenkins, Bamboo, Git,
Gherkin, Cucumb er, Behavior Driven Development (BDD), AWS,

Content Management System (CMS)
Proficient in the use of Drupal and WordPress content management system.

Database Technologies:
MySQL, MSSQL, Oracle.

Operating System:
Experience with Windows Xp, Windows 7, Windows 8, Windows Server 2008
and 2012, Linux.

Application Packages:
Microsoft word, Microsoft excel, Microsoft power
Point, Microsoft access, Corel draw, adobe fire
Works, adobe photo shop.

ENTERPRISE APPLICATION:
Micro Focus Application Lifecycle Management (ALM), IBM MaaS360, SAP Afaria, SAP
Mobile Docs, SAP Mobile App Protection by Mocana, Micro Focus ALM/QC/Octane,
Salesforce.

PROFESSIONAL EXPERIENCE :

Name of Employer: Tek Experts.
Address: No. 2 Chief Yusuf Abiodun Street, Oniru Victoria Island Lagos.
Position Held: Technical Support Engineer
Client: Micro Focus
Duration: 29 th Nov 16 th, 2022.
Main Responsibilities:

Support Micro focus Application lifecycle management, receiving and resolving customer's issues by:
 Analyzing customers’ requests 
 Reading/Reviewing log files to find out the root cause of issues. 
 Supports ALM/ALM Octane SaaS Platforms by providing technical supports
and resolutions to SaaS customers’ issues and queries in a timely and
professional manner. 
 Resolvin g customers issue by providing technical solutions/supports based on the
analysis gotten during calls/sessions with customer and - from the log files. 
 Advices customers on the best possible solution to apply in other to meet
customer's business needs. 
 Ensures timely resolution of service request (tickets) raised by customers and
ensure customers satisfaction. 
 Championing the cross training of other engineers from other products lines to ALM and
Octane 
 Championing the knowledge transfer process for micro focus product certification
process for both ALM, PPM and the Voltage team. 
 Championing the scrum session for ALM and Octane team to keep my team
members abreast with the latest developments around DevOps and also to teach
them how to leverage Continuous integration/Continuous Development (CI/CD) to
integrate ALM and Octane with other third party applications like Jenkins, Bamboo,
git, etc. 

Name of Employer: Tavia Technologies Limited.
Address: Wing B, 2nd floor, Motorways center 1, Motorways Avenue, Ikeja, Lagos.
Position Held: System Analyst -Mobility (Mobile Device
Management Platform)
Client Site: MTN Nigeria
Duration: Sept 2014 – 26 th July 2020
Main Responsibilities:
System Analyst and Administrator for various Enterprise Mobility solutions, Such as:
 Supports and manages MTN Foundation, MTN E-Ballot System and Bulk SMS Platform. 

 Installation, integration and Managing of various Enterprise Mobile Application for MTN NIGERIA Mobile
Platform (MMP) this include SAP Afaria (Mobile Device Management), SAP Sybase Unwired Platform
(Mobile Application Development platform) SAP Mobile Document (File sharing and access), SAP Mocana
(Mobile App protection). 
 Monitor system application servers (Windows servers 2008/2012) logs, messages and alerts to ensure a
pro -active approach to problem resolution. Configured the Active Directory lightweight Services Server. 
 Maintain contacts with level of staff, vendors, and other system representatives to achieve better goals. 
 Ensure all security process and activates are met in all deliverables. 
 Daily check up on the application servers’ database for scaling. 
 Application version control and license managements. 
 Provide knowledge sharing and training for helpdesk engineers to perform their task effectively and
efficiently around Mobility Space. 
 Manage all MTN NIGERIA Corporate and BYOD devices (Android and IOS BYOD) on the mobile device
management platform to ensure adequate and Smooth running of the Application. 
 Perform incidence escalatio n process in compliance with laid down policies and procedures 
 Proactively identify possible reconciliation issues and promptly escalate to relevant process owners. 
 Engage with vendor service support groups to bring resolution to system performance or other processing
issues. 
 Ensure proper documentation of all user systems and provide user guides for new and/or modified
systems. 
 Create detailed functional design documents for conversions, interfaces, and reports. 
 Educate/train customers on MTN Mobile Device Management products and services, functionalities,
features and competitive advantage. 
 Analyze customers' information needs, business problems and business opportunities to determine 
efficient and effective systems/policies to apply in order to meet the customer’s need.

Name of Employer: Tavia Technologies Limited.
Position Held: System Support Analyst
Client Site: Nigeria Sovereign Investment Authority Website NSIA)
Duration: May 2018 – 26 th July 2020 Main Responsibilities:
Support and management of company’s content management website and ensure its up and
running to avoid business down time. (http://nsia.com.ng )
Name of Employer: Tavia Technologies Limited.
Position Held: System Support Analyst
Client Site: WAPIC Insurance Plc
Duration: May 2018 – 26 th July 2020
Main Responsibilities:
Support and management of company’s content management website and ensure its up and
running to avoid business down time. (http://wapic.com )
Name of Employer: NYSC Secretariat Makurdi:
Address: NYSC State Secretariat, Benue State.
Position Held: Database Administrator/Software Analyst.
Client Site: NYSC State Secretariat.
Duration: July 2013 -June 2014.

Main Responsibilities: Corps Data and Information Management National Youth
Service Corps Secretariat Makurdi, Benue State, (July 2013 -June 2014)
Software Developer: Member of the Team that developed and revamped
NLNG, NSML Website on SharePoint 2013 environment
(http://www.nlng.com/nignlng/home.aspx )

EDUCATION:
Abia State Polytechnic, Aba.
Higher National Diploma Computer Science (second class upper) (2010 -2012).
Abia State Polytechnic, Aba:
National Diploma in Computer Science (2007 -2009).
General Certificate Exam:
W.A.S.S.C (NOV/DEC, 2005)

Unity Primary school, Eziachi:
First School Leaving Certificate Examination (1993 -1998).

PROFESSIONAL CERTIFICATIONS
 Computer Professional Registration Council of Nigeria (CPN)
Chattered IT Professional (MCPN) 2015
 Computer Professional Registration Council Of Nigeria (CPN)
Associate IT Practitioner 2013
 Micro Focus Certified Professional
LoadRunner professional 2020 certified professional
 Micro Focus Certified Professional
Application Lifecycle Management (ALM)/QC Certified Professional 2021
 Micro Focus Certified Professional
ALM project Manager Specialist
 Micro Focus Certified Professional
ALM Automation Tester Specialist
 Micro Focus Certified Professional
ALM Octane Agile Specialist

SEMINAR/WORKSHOP ATTENDED
 2015 IT Professional Assembly (Developments in Information Technology in Nigeria: (The Gain, The
Challenges And The Way Forward)
 3rd NACOSS South East Zonal Conference (2011)
 2nd Nigeria Students Software Development Summit and Information Technology Workshop (Developing
Internationally Acceptable Software DEVINTAS 2012)

AWARDS/HONOUR/RECOGNITIONS:
 Best employee award from Tek Experts and Micro Focus.
 Recognition of excellent performance/skills in IBM Mobile Solutions and commitment to IBM Software
Group (WebSphere Software) (November 4, 2015).
 Award of excellent performance/Scholarship Imo State Government (2002 -2004).

PROFESSIONAL AFFILIATION:
Computer Professional Registrat ion Council of Nigeria (CPN).