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Director of Sales and Training (Short Term Contract)
March 2016 to June 2016
MaxPower Cleaning Services 6751 Professional Ct, Mississauga, ON L4V 1Y3 - Toronto, ON
Designed and developed new hire on-boarding program for both teams and tailored the process to reflect the respective nature of each teams' roles and requirements.
::Created Pocket folders and PowerPoint "decks" consisting of company profile, product knowledge on the various product offerings of MaxPower Cleaning as well as pricing structure and sales strategies for each team.
::Topics of training for Call Centre included a strong emphasis on product knowledge and company offerings, customer service and telephone sales etiquette, effective time management on the phone, logistics for coordinating appointments with technicians as well as up-selling techniques.
::With respect to in-field sales teams, training consisted of effective use of sales tools (Pocket Folders, IPad, Sales tracker etc.) as well as formulating a strong product knowledge base along with effective closing techniques and strategies.
o Each team was exposed to continuous and on-going training
::Designed and developed sales plans, budgets, processes, policies and procedures to create and maintain a scale-able sales process
::Trained and mentored on cleaning industry products, services and solutions, sales techniques and industry standards
::Designed and managed documentation tools and practices to enhance individual and team effectiveness.
::Tracked and analyzed results to optimize operations and effectiveness
Lead Producer: We The Strong (Reality Series) (Contract)
February 2016 to April 2016
Delectant - Toronto, ON
Role: Partner with the Director and manage the creative leadership team
::Coordinated the efforts of a team of artists and production staff starting in pre-production through the delivery of the final developed pitch package ::Created overall strategy and production plan and communicate to team members
::Oversaw master schedule and all departmental micro-schedules
::Ensured that budget and scheduling were updated as changes were made
::Maintained solid understanding of how changes may affect the budget, scheduling, staffing etc.
::Acted as senior decision maker in the event of obstacles, roadblocks, and conflicts
::Working knowledge of production techniques and terminology
::Strong organizational, project management and leadership skills
::Strong verbal and written communication skills
::Proven ability to work effectively with all levels of management
::Demonstrated ability to establish priorities and multi-task within a high-pressure environment
::Lead by example with best practices of people management
::Impressive sales and negotiation skills
Marketing / Production Coordinator (Short Term Contract)
October 2015 to March 2016
Toronto Typewriters - Toronto, ON
Description: Managed the planning, development and implementation strategy for online presence and "Live Type-in" Events
::Proactively managed all aspects of project delivery
::Proactively managed all aspects of online presence including planning and executing production for online inventory
::Communications planning and delivery
::Stakeholder and client engagement to plan content and communications strategy as well as developed supporting content structure.
::Correspondence (review, edit, draft template and schedule of external written documents)
::Coordinated and participated in meetings with team/senior management to communicate project status and strategy
::Liaise with local vendors and businesses
Training Consultant (Recurring Contracts)
February 2012 to August 2015
Chrysler Canada 240-01-10, Windsor, ON, N8W 3X7 1 Riverside Dr. W, Windsor - Canada
Chrysler Canada Training: Product/technical trainer for Chrysler Canada's training team facilitating training seminars across Canada
::Worked with the Chrysler training team and other third parties, providing input into training materials, program manuals, logistics and presentation strategies.
::Responsible for competitive market analysis and comparisons as well as training classrooms on competitive intelligence across multiple products and demographics.
::Travelled site to site across Canada to deliver programs
::Extensive working knowledge of automotive industry (Technical as well as Marketability)
::Responsible for converting technical information into understandable and readily usable information for multiple audiences
::Strong working knowledge of both traditional as well as innovative sales techniques
::Training methods consisted of in-class guided presentations and discussions, role playing, and Q-and-A's.
::Classroom size varied based on city/location with anywhere from 5 participants to 85 participants being coached at a time.
Training/ Public Relations (Recurring Contracts)
February 2012 to August 2015
Charisma Mkt Inc. 6A Beaumont Rd. Toronto, ON M4W 1V4 - Toronto, ON
Responsible for fulfilling training contracts provided by Charisma Inc. for clients such as Chrysler Canada (explained above) and BMW
::In Dealership Training, Presentation and Vehicle Walk-Arounds
Represented BMW Group by introducing the 2012 BMW 3 Series Sedan to guests, staff and preferred customers within the dealership, followed by a complete walk around as well as a question and answer period.
::Canadian International Auto Shows - From 2012 to 2014
Followed the Canadian Auto Show across Canada representing multiple vehicles under the Chrysler brand performing professional presentations to the media and public.
E-Learning Project Coordinator (Recurring Contracts)
February 2014 to June 2015
Ecoline Windows 1206-4950 Yonge St. Toronto, ON, M2N 6K1 - Toronto, ON
Produced and hosted corporate training videos on various business functions for prospective clients and new business hires and all videos were made available for online distribution.
::Co-Producer: Assisted with writing/treating original content for all training videos
::Was lead host for all company promotion/training videos
::Communications planning and delivery
::Coordinated and participated in team meetings with senior management to communicate project status, plan content and communications strategy and develop all supporting content.
Training Host (Short Term Contract)
Flynn Canada Ltd. 6435 Northwest Drive, Mississauga, ON, L4V1K2 - Toronto, ON-February 2014 to February 2014
::Represented Flynn Canada Ltd. as training specialist/host for company-wide training videos for educating new hire employees on Flynn Canada Ltd. policies, procedures and safety practices.
Bachelor of Commerce in Economics and Marketing
2008 to Present
2016 to Present
Canadian Professional Actors Union
::More than 10 years of sales and customer service experience
::Exceptional interpersonal relationship skills
::Exceptional professional and creative presentation abilities
::Exceedingly goal oriented and understand the importance of time management
::Strong leadership and diplomatic abilities
::Expertise in educating team members in utilizing new systems for improving business
::Strong analytical skills with the ability to formulate creative solutions
::Produced Corporate Videos