Координатор отдела продаж банкетов и конференций

Описание

Evgeniya Kondratyeva
Vietnamjess38311@gmail.com+84342409214linkedin.com/in/evgeniya-kondratyeva-390520218SummaryCareer Objective
 
About: An open-minded and proactive candidate with international working experience in different countries who
is looking for an interesting job in a rapidly changing and evolving industry. Searching for a possibility to learn
constantly and share my knowledge with others. Hard-working professional with experience in consultative sales,
customer loyalty, and contract negotiation & management. Frequently praised as proactive by peers, I can be
relied upon to help your team achieve its goals.
 
Contact
 
+84342409214
Experience
S ale s a n d b ookin gs V alid atio n C oord in ato rQatar Accommodation Agency 2022Apr 2022 - Present (1 year 3 months)Successfully prepared lodging facilities for diverse guests, contributing to a 98% satisfaction rate among
international spectators, travel agencies, general public, and commercial partners during the event.
● Enhanced the event experience for 500+ general public groups by coordinating and facilitating client
site visits.
● Increased customer satisfaction through proactive support to the general public and tour operators
across all event stages as a key member of the enquiries team. Managed customers requests through
negotiating and submitting the contracts, creating invoices and thorough follow up with the clients
throughout and after event.
● Effectively resolved accommodation-related concerns through timely supplier hotline assistance,
maintaining a positive event atmosphere.
● Ensured 100% compliance with Host Country guidelines for hotel booking validations, minimizing
booking discrepancies and potential guest issues.
● Event reconciliation including sales cancellations and refunds.
● Optimized event management and coordination through proficient use of Salesforce and Check-In,
CRM.
● Demonstrated adaptability and capacity to multitask under pressure by supporting various
departments, contributing to a significant increase in team efficiency and gaining valuable insights for
future sports event projects.
Front Desk AgentJW Marriott Marquis City Center DohaNov 2019 - Jan 2022 (2 years 3 months) Evgeniya Kondratyeva - page 1

Check in & check out process. Handled new reservations, prepared & made rooms allocation,
communicated with Housekeeping department to ensure rooms are ready on time, managed daily
reports, updated guests profiles, handled guests communication through phone calls and emails, took
care of all financial transactions including cash, cards and check payments, cross checked guests
billing screen and processed necessary adjustments as discounts, collaborated in reaching the targets
for GSS, Upselling and TripAdvisor
 
•Achievements & awards:
Top upseller agent of the department more than 6 times in 2021 & Top upseller agent for Quarter2 -
Quarter3 in 2021
Successfully completed cross training at Reservations department (+100 hrs.).
Spa ReceptionistFour Seasons Hotels and ResortsFeb 2016 - Sep 2019 (3 years 8 months)Took care of daily smooth operation, scheduled treatments, managed schedules of spa team ( up to
25 people), answered the phone, prepared daily reports and closing of the shift, handled inventory and
purchasing, made rosters. Handled guests requests and complains.
Guest Relations AgentThe Ritz-Carlton Hotel Company, L.L.C.Apr 2015 - Oct 2015 (7 months)1,5-month in guest relation department (doing daily tasks in Opera and Mystique program, preparing
amenities lists, decorating rooms and etc.), and
•4-month internship at the concierge desk (make dining and other reservations for guests, and obtain
tickets for events; provide information about local features such as shopping, dining, nightlife, and
recreational destinations; make travel arrangements for sightseeing and other tours; receive, store, and
deliver luggage and mail, perform office duties on a temporary basis when needed; pick up and deliver
items, or run errands for guests and etc.
CashierLe Méridien Hotels & ResortsMay 2014 - Sep 2014 (5 months)El Vendrell, Tarragona, Department (Buffet restaurant, Beach Club, Events & cocktails, Grill restaurant),
[150 - 200 services/ day// 80- 100 covers/day] doing tasks as hostess, cashier and waitress.HostessLe Méridien Hotels & ResortsJul 2013 - Sep 2013 (3 months)El Vendrell, Tarragona, B Department (Buffet restaurant, Beach Club) [150- 200 services/ day// 80- 100
covers/day] doing tasks as hostess and waitress.AnimatorLindos Royal HotelMay 2012 - Sep 2012 (5 months) Evgeniya Kondratyeva - page 2

Animation & Entertainment department.Education
M osco w S ta te In stit u te o f T o uris m D EG REE IN C O SM ETO LO GY A ND
HAIRDRESSING
BACHELOR DEGREE, TOURISM AND HOSPITALITY
Skills
administrative support   •   b2b   •   billing   •   cashier   •   communication skills   •   contract management   •  
critical thinking   •   customer relations   •   Data Analysis   •   Sales Operations
Evgeniya Kondratyeva - page 3