Тестировщик сайтов удаленно

Описание

Christian Ehouman
Tel : +7 9663709937
E-mail : Christianehouma@gmail.com







FRENCH CUSTOMER SUPPORT AGENT




SUMMARY OF SKILLS

skills







Focused
Attention to details
Computer proficiency
Knowledge of translation and customer service softwares

French (native)
English (native)
Russian (fluent)

EXPERIENCE

May 2013 - November 2018










Mach 2014- March 2018







May 2015 - August 2016







SOCIAL QUANTUM - Customer support Agent, content creator. My role was:
To handle PC/Console gaming issues by providing solutions to the gamer's cases
To handle the communication with the gamers in a professional manner, taking ownership of their cases, and deliver an exceptional customer experience with every interaction;
To Aid in monitoring KPIs;
To Create and analyze the game's content.

H&M - customer agent, phone sale specialist
- Helped leads and customers input registration information
- Called warm leads who showed interest in our project, using a script
- Negotiated deals with customers nationwide creating a "win win" for the customer and the business.


AMAZON - customer support agent
Communication with customers in English and French.
Solving common problems associated with purchases, delivery of goods and return of funds


EDUCATION


2016

2014

2011


UQAM (Canada) - Bachelor linguistic (english french, translation)

YOUR CAPTIONING - Video editing, subtiting, translation

Baccalauréat ES
Hobbies







Football, tennis, Video Games