IT support

Описание

DUFEU William. 
dufeuwilliam@gmail.com 
12 Utca Veres Pálné 
Budapest - Hungary 

WORK EXPERIENCE. 
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Senior IT Support – Grundfos , Budapest. January 2025 – now. 
Key Responsabilities : 
- Computer Troubleshooting/ maintenance (windows 10/11, iphone, ipad) 
- Active directory managment ( User creation, groups , UO etc..) 
- Azure Admin ( office 365 , MFA, reset password, mail box , autopilot, AVD 
etc..) 
- Network : Switch , Routeur, TCP/IP 
- Hardware/ Software : Laptop/Desktop Printers ( settings/ installation , 
orders ). 
- VPN : Global protect, Azure VPN . 

IT Analyst Willis Tower Watson – Lisbon. Mars 2024 – September 2024. 
Key Responsabilities : 
- Computer Troubleshooting/ maintenance (bios,graphic card, 
motherboard etc.). 
- Azure / Active directory managment (MFA, reset password, sharedmail 
box etc..) 
- Network : Switch , routeur, TCP/IP.

- Hardware/ Software : Laptop/Desktop ( changing/ repair components), 
Printers ( settings/ installation), phone configuration, internal and external 
softwares installation. 
IT Technician. OVH Cloud - Roubaix - France. August 2022 - August 2023. 
Key Responsabilities : 
-Computer/mobil Deployment (Linux 22.04, Mac, Windows 10/11, Iphone, 
Ipad). 
-Computer Troubleshooting/ maintenance (bios,graphic card, 
motherboard). 
-Network : Switch Cisco, routeur, TCP/IP, Monitoring. 
-Hardware : Laptop/Desktop ( changing/ repair components), Printers ( 
settings/ installation), double screen on arm installation. 
-Software : Webex, office 365, Active Directory, Jira, easy vista, Apple 
configurator. -Inventory management. 
-Preparing/Sending IT parcel for data center. - 
Documentation : creation and updаtеof documentation for procedures 
and configurations. 

IT Technician. DAMARTEX - Roubaix - France. June 2021 - June 2022. 
Key Responsabilities : 
-Computer Deployment ( Windows 10). -Computer /cash register 
Troubleshooting/ maintenance . -Network : Switch , routeur, TCP/IP, 
monitoring (meraki). 
-Hardware : Laptop/Desktop ( changing/ repair components), Printers ( 
settings/ installation). 
-Software : office 365 licence, Active Directory, Winstore, easy vista.

EDUCATION. 
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Degree 2010 - 2013 -Bachelor in Economy ( Option Mathematics, Statistics and 
informatic). 
Certifications -ITIL fondation V4. 


LANGUAGE. 
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French : Native. 
English : Read, Talked ,Written. (English test TOEIC) . 

HOBBIES. 
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Travel : Scotland, Philippines, USA, Canada, Brasil, Mexico, Sweden, Egypte etc.. 
Fishing : Fly fishing . 
Videos games : MMorpg, RTS . 
Sport : Snowboard , football, badminton.