Customer Service Specialist

Описание

VALERIYA
BRATCHIKOVA

A freelance translator with a developed
emotional intelligence, able to analyze
and draw strategically correct
conclusions, is looking for a
responsible position in service design
in the Russian and international
markets.
Practical experience in customer
ser vice while working with a Russian
broker and executing translation
orders, in international trade - while
working in the field of foreign
economic activity.
Work experience

Foreign economic activity specialist in the field of
heavy machinery
Mining Group company
– from August to October 2021

Front office office-manager
"FINAM"
– from April to August 2021

Translator
Freelance
– since 2019

Teacher of English, Korean , Russian as
a foreign language
Companies "Yes", "ICC", "Talisman",
freelance
– since 2015



Education

Ural Federal University
Bachelor's degree in Eastern and
African studies
– June 2020



Professional skills


Delivering quality customer experience in investment
* Creating a positive experience of interaction with a broker and a bank fo r clients,
including foreign customers
* Improvement of environmental factors affecting the customer experience in the
sales department to achieve the de sired customer loyalty
* Effective assistance to managers in project tasks

Ensuring favorable conditions for procurement and long -term cooperation with
suppliers
* Establishment of alternative supply channels of the main positions of hydraulics
from suppliers from Asia
* Multiple rewards for error -free execution of commercial offers at the request of
the sales department on time and in compliance with law

Provision of professional written and consecutive translation
* High -quality fulfillment of orders of firms and individuals for the translation of
documents and interpretation in the financial, legal and medical, educational fields
in the language pairs English>Russian, Korean >Russian, Korean>English

Development of linguistic a bilities in adults and children
* Successful formation of language skills among students of different age ,
confirmed by the received Cambridge certificates, achieved desired TOPIK scores
(Korean) and the results of state certification
* Initiation of a sustainable interest in the languages and culture of the studied
country through the use of a linguo - / so cio -cultural approach with adults and
modern methods (total physical response, task -based learning) with young learners



Other experience, achievements, hobbies

* Certificate of advanced train ing, specialty "Instructor of equestrian tourism", Gorno -
Altai sk State University
– June 2022
* 2nd place i n the VI Korean language speech -contest in Russia and the CIS " 한국어
경시 대회 " at Kazan Federal University
https://kpfu.ru/imoiv/v -kfu -proshel -vii-vserossijskij -konkurs -na-znanie.html
– January 2015
* 2nd place at the V Korean language spee ch-contest in Russia and the CIS " 한국어
경시 대회 " in Moscow
http://homepy.korean.net/~cis/www/news/notice_01/read.htm?bn=notice_01&board
_no=1034
– October 2014
* Language inter ships at Indok University and Gimpo Unive rsity, Seoul, Republic of
Korea
– from June to August 2015; from May to August 2014