Административный Персонал / Личный Помощник

Описание

Nwosu Chimauchem Chinenyenwa
1-й Саратовский проезд, 5 к2, Текстильщики район, Москва, 109125, Russia.
+79026812206, +79601633239
chima.nwosu@rocketmail.com │ Skype: chima.nwosu1


Recent graduate outfitted with a Bachelor of Science in Economics (with Distinction) and over 2 years of work experience as a Call Centre Customer Service Representative. Proficient in CRM software and MS Suite Packages. Enthusiastic and motivated customer service and SEO specialist with extensive transferable skills in project management, customer management, e-sales, business intelligence, marketing strategy and conflict resolution. Possess excellent ability to connect with people and understand their needs and delivering legendary service in all dealings; brilliant attention to detail and ability to multi-task within fast-paced environments; passionate about achieving career excellence; leveraging innovative strategies and IT potential to realize results and cultivating excellent skill set through training and continuous self-development.

EDUCATION

National Research, N.I. Lobachevsky State University of Nizhny Novgorod, Russia 2014-2018
Bachelor of Science in Economics (with Distinction)
GPA: 4.76/5.0

National Research, NHigher School of Economics, Moscow, Russia 2018-2020
Master of Science in Political Analysis and Public Policy

EXPERIENCE

Private/Online English Language Tutor. Jul. 2018 - Nov. 2018
Copywriter & Content Manager (Freelance)

Freelance English Language teaching service with private and corporate individuals in Moscow.

Private Companies & SMEs, Worldwide & Nizhny Novgorod Region, RU. Mar. 2018 - Resent
Copywriter & Content Manager (Freelance)

Freelance copywriting services specializing in leisure, health, education and tech industries. Content strategist helping companies find their voice and use it effectively on social media platforms.
oo Consult with sales, media and marketing representatives to obtain information on product or service and discuss style and length of advertising copy.
oo Provide copywriting services with a focus on websites (including SEO copywriting). Also: blogs, brochures, email campaigns, features, fundraising appeals, newsletters, and microsites.
oo Write articles, bulletins, sales letters, speeches, and other related informative, marketing and promotional material.
oo Hands-on experience growing and engaging an audience of 200,000+ via Facebook, Twitter, YouTube, LinkedIn, Google+, etc.
oo Invent names for products and write the slogans that appear on packaging, brochures and other promotional material which led to 45% revenue increase.
oo Attained top position in organic search for over 70% of my clients through deployment of holistic SEO programs and content management.



Private Companies & SMEs, Worldwide & Nizhny Novgorod Region, RU. Mar. 2005 - Present
Search Engine Evaluator & Optimization Specialist (Freelance)

Managed social media and online marketing campaigns for 50+ various small businesses around the world.
oo Researched keywords using Google AdWords and conducted pre-submission analysis using Keyword Effectiveness Index.
oo Implemented interactive marketing strategies for about 15 clients that improved search engine performance, attracted users to websites and drove growth, resulting in annual traffic increases of an average of 23%.
oo Attained top position in organic search for over 70% of my clients through deployment of holistic SEO programs and content management.
oo Created title tag, description of meta tags and highlighted and added relevant links to site.
oo Promoted blockchain-backed project (Polys.me) through SEO-link building on 25 online forums.

LLC Letayushaya Tarelka - FIFA Russia 2018 LOC Nizhny Novgorod, May 2018 - July 2018
Customer Service Cashier/Server

Accurately and quickly took, placed and delivered food, beverage, and dessert orders to international press at the Media Centre in Nizhny Novgorod Stadium.
oo Handled point-of-service (POS) computer system for over 2,000 automated orders.
oo Handled currency and credit transactions quickly and accurately.
oo Answered questions about cooking methods, menu items, specials and prices.
oo Maintained cleanliness and hygiene of work space and restaurant customer area.
oo Added and balanced all transactions every 3 hours of the day with credit card machines, cash register, and check scanners.
oo Scheduled staff hours and assigned duties.

LLC Erida, Nizhny Novgorod Region, Russia Sep. 2016 - Apr. 2018
Call Centre Customer Service Representative (Contract)

Worked in a busy call centre environment handling high call volumes of about 90 to 100+ incoming calls per day.
oo Helped company attain the highest customer service ratings (as determined by HR auditors) - earned 96% marks in all categories including communication skills, listening skills, problem resolution and politeness.
oo Achieved 90% success submitting requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure.
oo Assisted customers in navigating the company's website, and placing orders online.
oo Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.

Foundation for Peace and Development Initiative, Abia State, Nigeria Aug 2009 - Mar. 2011
Junior Project Officer

Charged with planning, supervising, organizing, and managing organization of local and international funded projects through set strategies to reflect objectives.
oo Facilitated seminars on conflict resolution and stakeholder engagement to rural communities in the Niger Delta.
oo Coordinated and communicated with the logistics team and other officials for effective, efficient and economical means of support.
oo Oversaw completion of 51 projects valued in excess of $280,000 while saving the NGO $50,000 by prudent use of resources.
oo Supervised the disbursement of farming equipments and improved seedlings worth approximately $25,500 to rural Agricultural Cooperatives.
oo Presented findings and progress reports to stakeholders.
oo Continual supervision of the project beneficiaries to maintain sustainability of the project..
oo Communicated unit's objectives through scope of services/statement of work, defined project goals, constraints, negotiated costs and changes, and monitored contracts to ensure schedule compliance.

Chi-Benco Ventures & Supplies Outfit Ltd., Abia State, Nigeria Jul. 2007 - Aug. 2009
Administrative Clerk

Exceptional attention to detail and organizational skills vital to the generation and completion of correspondence and personnel action items for over 100 personnel.
oo Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
oo Set up and managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
oo Responsible for maintaining about $800,000 worth inventory of company assets.
oo Manned scheduling system for garnering new business and retaining existing clients resulting in less than 5% attrition annually.
oo Scheduled and confirmed over 15 daily appointments for clients, customers, or supervisors.
oo Operated electronic mail systems and coordinate the flow of information, internally or with other organizations.

Chi-Benco Ventures & Supplies Outfit Ltd., Abia State, Nigeria Sep. 2004 - Aug. 2007
Sales Clerk

Managed business operations with minimal guidance including deposits, processing vendor invoices, and purchase order requests.
oo Responsible for running ledgers, tallying daily income deposits, and maintaining product inventory.
oo Recorded and maintained sales and delivery information on daily sales and delivery records of products to over 75 clients daily.
oo Collaborated with team members to give exceptional service throughout the entire purchasing experience.
oo Conducted over 170 sales transactions using cash processing terminals while ensuring the cash drawer is balanced daily.
oo Establish positive work environments in a high volume work area through collaborative team efforts.
oo Drafted strategy of prospecting, with the customer base and follow-up, resulting in a 200% company growth.

SKILLS & LEVEL OF COMPETENCE

oo IT-Compliant (web/mobile-based applications and Operating Systems) - Expert
oo CRM - Experienced
oo Content Management/Copywriting/SMM/SEO - Experienced
oo Management - Expert
oo Data Analysis - Experienced
oo Communication - Expert
oo Team Building - Expert
oo Innovative & Problem-Solving - Expert
oo Coaching & Advising - Experienced
oo Planning and Coordination - Experienced

ACTIVITIES & HONORS

oo Certificate of Honour for active participation in the organization and conduct of International Student Activities by N.I. Lobachevsky State University of N. Novgorod, 11th July, 2018.
oo Certificate of participation by International Youth Project (MODEL UN ASSEMBLY) held at Nizhny Novgorod Linguistic University in April 23-24, 2016; and April 10-11, 2017.
oo Certificate of participation in Practical Seminar by Chamber of Commerce and Industry of Nizhny Novgorod Region; International level, on the 28th of March, 2017.
oo Certificate of participation issued by Centre for Professional Development of the Ministry of Education, Nizhny Novgorod Region, 2016.
oo Award of 3rd Degree Certificate 5th conference (Youth and Entrepreneurship: Theory & Practice), by Institute of Economics and Entrepreneurship, 5th Dec., 2017.

PUBLICATIONS

oo Labour Productivity and Human Development in Nigeria and South Africa (2018) - Final year project.
oo Social Responsibility of the Enterprise - INTEL Corporation Inc. (2018) - Final year first semester course work.
oo Strategic Analysis of Automotive Industry focusing Ford Motor Company (2017) - Semester group project that assessed Ford Motor Company's external economic & internal activities using the following models: VRIO and SWOT; Porter's Five Forces model; Arthur D. Little Matrix; McKinsey Matrix; and Estimation of Market Attractiveness on the basis of Integrated Estimation.

REFEREES

Prof. Alexander V. Zolotov (DSc. Econ. Sc.) Prof. Gorbunova Maria L. (DSc. Econ.Sc.)
H.O.D. Economic Theory and Methodology. H.O.D. World Economy & Regional Markets
Lobachevsky State University of N. Novgorod. Lobachevsky State University of N. Novgorod.
Email: zoav6@iee.unn.ru Email: gorbunova@iee.unn.ru
Tel: +79103841400 Tel: +79200455522