Project Manager

Описание

Technical Writer
ASCOM November 2016 — Present, Florence, Italy
• Managed every aspects of the documentation effort for several company applications, including decision support, registration and scheduling, in a fast-moving, dynamic development environment.
• Write and edit internal documents such as plans, reports, procedures, and instructions (500+ pages)
• Translation management liaison for German, English, Italian, French, Danish, Dutch, Finnish, Swedish, and Spanish
• Successfully reduced international edition of manuals by 50 percent to reduce translation time-to-market and costs
• Managed cycle reviews and final copyediting of all translated documents
• Research, interpret, analyze, and write by interpreting project plans and requirement specification and determining appropriateness for inclusion into documentation and other content development
• Work closely with subject matter experts (i.e., development team, product marketing, etc.) to learn and leverage core content and build effective learning deliverables
• Understand and communicate concepts quickly and accurately
• Work with source controlled documents and an electronic document management system
• Proactively identify ways to improve internal processes, templates, style guides, and usability of our documentation set

NOC System Administrator
Aruba June 2016 — November 2016, Arezzo, Italy
• Windows Server and Linux Server (RHEL, CentOS, Ubuntu) administration, monitoring and tuning
• Executed SQL scripts, batch jobs, Web Server restarts, etc.
• Organized production deployments/updates and coordinate the efforts between Support groups and Business Operations
• Worked as liaison between different support groups during system outages, and served with third party vendors or service providers to remediate outage issues
• Create weekly outage reports using company own ticket information for further analysis by the weekly staff meetings
• Proficiency of remote desktop controlling using VNC, Hyper-V, and RDP
• Documented all batch operations steps and procedures as they were automated by System Teams
• Write and updаtеknowledge-base articles present on the company intranet
• Managed, configured, and tested software and hardware installations (typical and custom)

Datacenter Technician
Softlayer an IBM Company September 2015 — June 2016, Frankfurt am Main, Germany
• Operated in a data center environment counting over 2500 servers. Heavily utilized process management skills to work closely with IT and project managing teams to provide subject matter expertise for system deployment life cycle workflow, technology infrastructure design environmental infrastructure, and asset management
• Ensure Data Center operation success through network, server, and infrastructure monitoring and troubleshooting
• Serve as first point of contact for customers needing assistance or turning up new services
• Installed network servers, gear, and cabling to meet customer and company needs. Act as first line of defense for data center crisis, including power failures, natural disasters, and fires
• Racked/cabled HP, SUN, and CISCO servers, routers, switches, etc. Used knowledge to diagnose and analytical tools to diagnose and remedy system malfunctions
• Conducted daily walk-through of the data center facility in order to record data such as kW and load percentage of PDU's, HVAC temperatures, UPS load, and chiller tower readings
• Created and maintained spreadsheets with collected data to produce and publish a monthly metrics report
• Set up scheduled maintenance calendar and acted as a liaison for all vendors and customer

QA Tester
Nintendo of Europe January 2013 — August 2015, Frankfurt am Main, Germany
• Served as a key member of the Italian localization and quality assurance team for a total of eight projects
• Performed GUI testing (Spell Check, Font Size, Proper Glossary, Tab order for the form fields, Layout check)
• Performed browser (IE, Firefox, Chrome, Safari) and platform compatibility testing in virtual machine environment and emulator
• Reported software and hardware defects and logged them into bug reporting tracking tool
• Conducted regression testing of fixed bugs and for new software builds
• Documented specifically detailed test results and effectively communicate to the team information about defects and issues found during testing

Project Manager / CAD Drafter
Belli srl September 2006 — December 2012, Florence, Italy
• Managed various department projects and reported directly to company supervisor, as well as demonstrated quality assurance procedures to visiting clients.
• Supervised six team members. Assigned employee tasks
• Motivated peculiar individual excellence in job performance
• Ensured punctuality in meeting deadlines
• Performed Quality Audits within workshop and warehouse
• Responsible for management of every aspects of project operations, to include: budgeting, accounting records, cost controls, deployment, and personnel management
• Planned, directed, and developed unique architectural designs and complex renovation projects from conception to final, turnkey status
• Able to successfully negotiating contracts with large development companies in area

Computer Repair Technician
Computer One September 2004 — August 2006, Florence, Italy
• Diagnosed, troubleshoot, and successfully repaired hardware and software, laptops, desktops and netbooks.
• Worked in a fast-paced environment working on up to five computers at a time. Required to troubleshoot/diagnose/repair a minimum of 1 computer per hour
• Experience with DHCP, DNS, NTP, FTP/SFTP, SMTP, HTTP, SNMP, SMB/CIFS etc. (MS and UNIX-like implementations)
• Performed necessary upgrades to hardware and software as needed
• Conducted off hour help desk support
• Successfully communicated with customers to resolve complaints by identifying issues, possible malfunctions or the need for further customer education

Building Engineer (High School Diploma)
Pacinotti ITG Florence • Florence, Italy • August 2003 • 98/100

Italian (native level)
English (C2)
German (B1)

Analytical Analysis • AutoCAD 2D • Bash Scripting • Content Management • Data Analysis • Excel • Fast learner • Google Sketchup • Indexing • Java • Linux System Administrator • Mentoring • Microsoft Windows • Multitasking • Network protocols • PowerPoint • Prioritizing • Problem Solving • Process Improvement • QA Methodology • Remote Desktop Protocol • Reporting on Project Status • Risk Management • RRDTool • SolidWorks • SQL • Strategic Planning • Troubleshooting • VMware • VPN • Word