Support Manager (with knowledge of Arabic)

Описание

BASSEM HBAIEB

IT Support & Technical
Specialist
Sfax, Tunisia
| +216 55 204 771 | Hbayyebbassem11@gmail.com


PROFESSIONAL SUMMARY

IT technician with 5 years of hands-on experience in hardware/software support, network
maintenance, and system troubleshooting. Background includes technical support in
pharmaceutical and industrial environments, plus customer-facing
roles in retail and sales.
Fluent in English and Arabic, with intermediate French. Adaptable, fast learner,
and ready to
relocate internationally .


TECHNICAL SKILLS

Hardware & Systems
Software & Tools

Networking
Computer assembly & repair
W indows
OS (installation,
config)
TCP/IP ,
DNS, network
troubleshooting
Hardware diagnostics
Microsoft Office
(Excel, Word,

PPT)
Router/switch configuration
Peripheral installation
System backups & data security
Basic network administration
Audio/visual equipment setup
Remote support tools
W i-Fi
setup & troubleshooting

PROFESSIONAL EXPERIENCE

IT Technician
| Omnipharm Pharmaceutical Company,
Sfax, Tunisia
| 1 year
● Provided daily technical support for 50+ employees
● Installed, configured, and maintained hardware and software
● Managed system backups, data security,
and regular software updates
● Resolved network issues and maintained IT infrastructure

IT Technician
| Metallic Company,
Sfax, Tunisia
| 1 year
● Handled full IT support cycle: troubleshooting, hardware/software installation
● Maintained computer systems and ensured uninterrupted business operations
● Collaborated with management to updаtеinternal systems
Sound & Maintenance Technician
| Business Hotel, Sfax, Tunisia
| 2 years
● Set up and maintained audio/visual systems for events and daily operations
● Performed routine technical maintenance and equipment repairs
● Ensured proper functioning of all technical devices across the property
Sales Assistant | ZEN Retail Group, Sfax, Tunisia
| 1 year
● Advised customers, promoted products, and increased store sales
● Processed payments, managed cash register,
and controlled inventory
● Maintained store organization
and customer service standards
Cashier | ZEN & HA Retail Stores, Sfax, Tunisia
| 1 year
● Processed customer transactions accurately and efficiently

● Maintained a clean checkout area and resolved customer inquiries
Factory Worker
| Sopal, Sfax, Tunisia
| 1 year
● Participated in production line operations and quality control tasks

EDUCA TION


Professional Technician
Certificate (BTP) in IT Management
ICET Sfax, Tunisia

● Focus: Computer systems management, business IT solutions, network fundamentals
● Coursework: Troubleshooting,
database management, office
IT tools

LANGUAGES

Language
Proficiency
Arabic
Native
English
Fluent (spoken & written)

French
Intermediate

ADDITIONAL INFORMATION


● Driver's License: Category B (valid)
● Interests: Technology ,
sound production, sales, sports, music, and volunteering
● Personal: Quick learner,
team player,
problem-solver,
customer-focused,

detail-oriented
● Relocation: Fully prepared to relocate internationally and adapt to new environments

REFERENCES

A vailable
upon request.