Менеджер VIP клиентов в iGaming( JT marketing )

Описание

ASIF AHMED A
Bangalore, India

PROFESSIONAL SUMMARY
Customer -focused professional with 3.7 years of experience in operations, collections, and customer
support. Strong expertise in CRM operations, EMI overdue management, customer verification, and issue
resolution. Experienced as a VIP Manager Closer in an international iGaming platform, handling deposit and
withdrawal issues through JIRA ticketing systems. Known for clear communication, accuracy, and timely
closure of customer issues.

CORE SKILLS
• Customer Handling & Communication
• CRM Operations & Customer Verification
• Outbound Calling & Collections
• Ticket Management (JIRA)
• Deposit & Withdrawal Issue Resolution
• Documentation & Process Compliance
• VIP Customer Support

PROFESSIONAL EXPERIENCE
Krazybee Services Pvt. Ltd.
Operations Executive | 2 Years 5 Months - Managed outbound calling for customers with EMI overdues
using CRM -based allocations. - Informed customers about pending EMIs and guided them on repayment
processes. - Conducted follow -ups using reference contacts when primary customers were unreachable .
Maintained accurate documentation and ensured timely case closures. - Achieved collection targets while
maintaining a high level of customer satisfaction.

BGT Tech Pvt. Ltd. (iGaming Platform)
VIP Manager Closer | 1 year 5 Months - Resolved VIP customer issues related to deposits and withdrawals.
Verified transaction details, screenshots, and customer information prior to ticket escalation. - Checked bank
statements and account details to identify withdrawal discrepancies. - Raise d and tracked issues using JIRA ,
sharing ticket references and regular updates with customers. - Promoted monthly tournaments and offers
to increase customer engagement and deposits.
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asifahmed9590@gmail.com | +91 8073613197

EDUCATION
Bachelor of Commerce (Accounting)
East Point College of Higher Education Bangalore
North University | 2021

ACHIEVEMENTS
• Best Collection Executive of the Month
• RAG Champion of the Month

LANGUAGES
• English
• Hindi
• Kannada

PERSONAL DETAILS
Name: Asif Ahmed A
Father’s Name: Ayaz Ahmed
Date of Birth: 20/02/2000
Gender: Male
Marital Status: Unmarried
Languages Known: English, Hindi, Kannada

DECLARATION
I hereby declare that the information provided above is true to the best of my knowledge. (ASIF
AHMED A)
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