Менеджер чат поддержки (со знанием финского языка)( М1 Саппорт )

Описание

A nna
Rybak ova-K orte la in en


p ortg asd a0 1@ gm ail.c o m


Education
L in guis tic s

S ain t- P ete rs b urg
Sta te
Univ ers ity

F ocu s:
Fin nis h
la n guag e


M usic ia n

K uopio n
Konse rv ato rio

F ocu s:
Cla ssic al
vocal,
Vio lin .


Relevant Experience
C am p
Lead er

2 018
— now ad ay s

— Led
an d
su perv is e d
a gro up
of
15-5 0
ch ild re n ,
en su rin g
th eir
sa fe ty ,
en gag em en t,
an d
well- b ein g

t h ro ughout
cam p
activ itie s.

— Org an iz ed
an d
fa cilita te d
daily
activ itie s,
fo ste rin g
a positiv e
an d
in clu siv e
en vir o nm en t.

— Dev elo ped
str o ng
le ad ers h ip
an d
pro ble m -s o lv in g
sk ill s
by
man ag in g
div ers e
gro ups
an d

a d dre ssin g
vario us
ch alle n ges.

— Pro vid ed
fir s t
aid
an d
han dle d
em erg en cie s
with
a ca lm
an d
co m pose d
dem ean or.


Finnish Language Teacher
in online language schools, also private tutoring

2 019
— 2025

— Tau ght
Fin nis h
la n guag e
to
stu den ts
of
vary in g
ag es
an d
pro fic ie n cy
le v els ,
ta il o rin g
le sso ns
to

m eet
in div id ual
need s.

— Cultiv ate d
a positiv e
an d
su pportiv e
le arn in g
en vir o nm en t
th at
en co ura g ed
stu den t
partic ip atio n

a n d
pro gre ss.

— Dev elo ped
str o ng
co m munic atio n
an d
in str u ctio nal
sk ill s ,
whic h
are
esse n ti a l
fo r
in te ra c tin g
with

g uests
in
a lo bby
se ttin g.

— Man ag ed
ad m in is tr a tiv e
ta sk s,
in clu din g
le sso n
pla n nin g,
sc h ed ulin g,
an d
main ta in in g
stu den t

r e co rd s.


Q ualit y
Serv ic e
Man ager

2 025
— now ad ay s

— Monito r
an d
ev alu ate
th e
quality
of
cu sto m er
se rv ic e
pro vid ed
by
opera to rs ,
en su rin g
hig h

s ta n dard s
are
main ta in ed .

— Pro vid e
co nstr u ctiv e
fe ed back
an d
re co m men datio ns
to
im pro ve
se rv ic e
eff ic ie n cy
an d
cu sto m er

s a tis fa ctio n.

— Support
th e
Fin nis h
te am
by
man ag in g
tr a n sla tio ns
in to
Fin nis h ,
en su rin g
ac cu ra cy
an d
cu lt u ra l

a p pro pria te n ess.

— Contr ib ute
to
build in g
a sm ooth
cu sto m er
ex perie n ce
in
a glo bal
hea lth
an d
well n ess
co m pan y

t h ro ugh
cle ar
co m munic atio n
an d
atte n tio n
to
deta il.

Skills
M ultilin gual:
Flu en t
in
Russia n ,
B2-C 1
in
Fin nis h
an d
Englis h ;
basic
pro fic ie n cy
in
Chin ese .

C usto m er
Serv ic e:
Str o ng
ab ility
to
en gag e
with
peo ple
fro m
div ers e
bac k gro unds,
en su rin g
a
w elc o m in g
an d
frie n dly
atm osp here .

C om munic atio n:
Excelle n t
verb al
an d
writte n
co m munic ati o n
sk ill s ,
with
ex perie n ce
in
te ach in g
an d

l e ad ers h ip
ro le s.

O rg an iz atio nal
Abilitie s:
Pro ven
ab ility
to
man ag e
ta sk s
eff ic ie n tl y
an d
main ta in
an
оrderly

e n vir o nm en t.

P ro ble m -S olv in g:
Quic k
th in ker,
ad ep t
at
re so lv in g
is su es
in
a ca lm
an d
eff e c tiv e
man ner.

C ultu ra l
Aw are n ess:
Experie n ce
in
div ers e
en vir o nm en ts ,
unders ta n din g
th e
nee d s
an d
ex pecta ti o ns
of

i n te rn atio nal
guests .