Руководитель КЦ на направление Европа

Описание

Alexey MelevichT H E H E A D O F C A L L - C E N T E RDetails+48880061796haos1514@gmail.comSkillsAdaptabilityComputer SkillsProblem SolvingManagementDecision MakingLanguagesRussianUkrainianEnglishPolishHobbiesGym, swimming, skiing, ice-skating, travelling.ProfileProfessional head of call-center with 8+ years of experience in the sphere. Analytic mind, simply work with numbers, and through the numbers can impassively evaluate people.Easily can find the common language with people (coworkers, clients etc.).Constantly develop myself, which helps me and my company always move forward.Employment HistoryCEOProCallibri call-center, ProCallibri call-center, Lviv and Warsaw (remotely)J U N E 2 0 2 0 — P R E S E N T•Planning and implementation of CC strategy and regulations.•Negotiations with Clients (entities). Making agreements of projects conditions (financial and non-financial), signing of agreements and transfer to work.•Finding clients and contractors, participating in tenders.•Cooperation and management of CC's managers.•Management of all financial records.•Meetings with clients, contactors, employees.Team-leader, M1-Shop, Lviv (remotely)M A Y 2 0 1 9 — M A Y 2 0 2 0•Managed a group of operators 150+ people.•Optimized my department and participated in optimizing the work of the entire call-center.•Prescribed instructions for the work of operators and other departments of the call-center.Project manager, ProCallibri call-center, Lviv (remotely)J U N E 2 0 1 6 — F E B R U A R Y 2 0 1 9Full cycle of work on the project:•coordination of project details with the Customer.•conducting interviews with contractors and transferring the project to them.•control of the course of project and ensuring communication between the Customer and the contractors throughout the project.•coordination of payments.The head of customer support, Airbites (telecommunication), LvivF E B R U A R Y 2 0 1 4 — M A Y 2 0 1 6•improved the motivation system for customer support staff•improved the trainee training system•changed the assessment of call quality in such a way that the level of customer satisfaction increasedEducationBachelor, Dnepropetrovsk National University of Railway Transport, LvivS E P T E M B E R 2 0 1 3 — J U L Y 2 0 1 7CoursesOperational Management, SkillboxF E B R U A R Y 2 0 2 2 — P R E S E N T