Account Manager (English-speaking)( Игровые Системы )

Описание

REZZOUG NACEREDDINE AIMEN
Customer Service Representative
CUSTOMER SERVICE REPRESENTATIVE | 2022 -2024
Gnan Market , Laghouat , Algeria.
My responsibilities :
• Welcomed and assisted customers, ensuring a high -quality service experience.
• Managed complaints and returns, ensuring customer satisfaction and loyalty.
• Trained new employees on service standards and internal procedures.
• Maintained accurate records of customer interactions and transactions.
• Collaborated with management to develop strategies for improving service
delivery.
• Conducted follow -up calls to ensure customer satisfaction and retention .
SALES ASSOCIATE | 2020 –2022
Vida, Laghouat, Algeria.
My Responsibilities :
• Assisted customers in selecting products that meet their needs, providing
personalized recommendations.
• Managed cash register transactions and maintained accurate financial records.
• Achieved sales targets by upselling and cross -selling products effectively.
• Monitored inventory levels and assisted with restocking shelves.
• Provided feedback to management on customer preferences and trends to
inform inventory decisions .
INTERN IN CUSTOMER SUPPORT | 2018 –2019
Oppo , Algeria.
My Responsibilities :
• Supported the customer service team in handling inquiries via phone, email, and
chat.
• Assisted in resolving technical issues reported by customers.
• Contributed to developing FAQs and support documentation to enhance
customer experience .
SKILLS
• Customer Service : Excellent
communication and relationship -building
skills, with the ability to resolve issues
quickly.
• Sales Skills : Proven ability to upsell
products and achieve sales targets.
• Hygiene and Safety : Knowledge of HSE
standards and safe practices in the
workplace.
• Technical Skills : Training in
telecommunications, with knowledge of
networking and communication systems.
• Languages: English (Level B1), with
proficiency in French and Arabic.
• Teamwork: Ability to collaborate
effectively with diverse teams to achieve
common goals.
• Time Management : Skilled in prioritizing
tasks and meeting deadlines .
To secure a position in customer service where I can utilize my communication skills,
problem -solving abilities, and dedication to providing exceptional service to enhance
customer satisfaction and contribute positively to the team .
EXPÉRIENCE
LANGUAGES
• Arabic
• French
• English
 971581034317
 rezzougaimen1@gmail. com
Skip Tower, Business Bay
Dubai
SOFTWARE
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
EDUCATION
BACHELOR'S DEGREE IN TELECOMMUNICATIONS | IN PROGRESS
University of Laghouat , Amar Tledji , Algeria .
HIGH SCHOOL DIPLOMA | 2023
Algeria.
HIGHER TECHNICIAN : MECHANISM AND CONTROL | 2020
National Institute of Specialized Vocational Training, Ahmed Kerkban , Algeria.
TRAINING IN HYGIENE, SAFETY, AND ENVIRONMENT (HSE) | 2018
ELF Professional Training and Consulting Center , Laghouat , Algeria.
ENGLISH TRAINING (LEVEL B1) | 2018
ELF Professional Training and Consulting Center , Laghouat , Algeria.