Applications Support Manager

12 Ноября

Партнерские Вакансии

Компания "Citibank"

Citibank is a part of the largest international financial corporation with more than 200 years of history and it is looking for the Applications Support Manager.

The Applications Support Manager provides technical and business support for users of Company's Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements.

Responsibilities:

• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.

Qualifications:

• 5-8 years of relevant experience.
• Experience in systems analysis and programming of software applications.
• Experience in managing and implementing successful projects.
• Working knowledge of consulting/project management techniques/methods.
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.

We offer:

• Advanced social package: voluntary medical insurance (with dentistry and ability to insure relatives), life and accidental insurance, additional annual leave days, additional sick leave compensation, etc.
• Competitive salary (depends on interview results).
• Special offers from Citiclub (sports, traveling, English language courses).
• Corporate trainings sessions for personal growth.
• Open and transparent communication at all levels and equal opportunities for all employees.

Citibank is a proud employer to some of the best industry professionals giving you the opportunity to learn from the best and bring your ideas to the table. Apply for a job to become a part of the team where every voice is heard and every point of view is appreciated.