VIP Customer Support Manager

Компания "Robusta"

We have created several successful IT projects and collected them into a single ecosystem, which we called “Robusta”. Each member of our team can grow and develop their own project within this ecosystem, providing unlimited opportunities for career growth. We have an expert and creative team in our field. We work hard and have a great time We know how to do cool projects and always focus on high results.

Join our team!

What to do:

• Building long-term relationships with VIP players by offering personalized conditions, addressing their concerns, and meeting client needs.
• Player activity analysis. Regularly analyze VIP player behavior, including game preferences, deposits, and bonus usage, to develop tailored offers and recommendations that increase player engagement.
• Customer-oriented approach. Quickly and efficiently respond to VIP client requests and complaints, ensuring problem resolution to maintain a high level of product satisfaction.
• Upselling. Monitor VIP player activity and identify opportunities for additional sales by offering attractive bonus offers to increase average check size.
• Product understanding. Deep understanding of the product, terms, and promotions. It is important to provide quality recommendations and advice to our VIP players.
• Teamwork. Interact with colleagues from the VIP department to exchange ideas, practices, and strategies for improving work with VIP clients.

What do we expect from you:

• Minimum 1 year of experience as a VIP manager, customer relationship manager, support specialist, or in a similar position. Experience in the iGaming industry is a significant advantage.
• Fluency in Russian (C2) and English (C1).
• Proficiency in Spanish (C1) or German (C1) will be a big plus.
• High communication skills, proficient oral and written communication.
• Ability to listen attentively to the client, understand their needs, and offer solutions that meet their requests.
• Ability to maintain calm and professionalism in difficult situations, effectively cope with stress.
• Attention to detail and ability to work with large volumes of information.
• Experience with CRM.
• Knowledge of Excel.
• Ability to work with analytical tools.
• Ability to work with numbers.

What do we offer:

• Remote work

• A cool team and a mega-interesting rapidly developing product, in which there is still a lot to be done!

• A modern technology company developing solutions for working with traffic

• Compensation for expenses for sports, English and other professional courses. It is important for us that our employees develop their competencies and be healthy

• Gifts for Birthday/Wedding/birth of a child (after all, we cannot pass by such events)

• Referral system - bonus for referred employee

• Work without bureaucracy and unnecessary rituals. We work together to help you realize your ambitions and help your company grow
  
  IMPORTANT: We are looking for a manager for the night shift and weekends.

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