Technical Support Team Lead

Компания "Multilogin Software Ltd."

Since 2015, Multilogin is a leading anti-detect browser for web-automation and multi accounting.

Exceptional customer support is at the heart of what we do. As a Support Team Lead, you will play a pivotal role in shaping our service strategy and ensuring our users receive the best possible support.

⚡️ Please note: this is an on-site position in Moscow office

We are looking for:

• 4+ years of professional experience in IT support or equivalent roles
• Fluent English and Russian (any additional language is a plus)
• Strong leadership and communication skills, with the ability to inspire and guide an international team
• Experience in implementing and monitoring technical solutions and security protocols

What you will be doing:

Leadership

• Manage the service support process and oversee support team personnel
• Coordinate information exchange between suppliers, support teams, and end-users
• Develop and deliver training programs to support team personnel to maintain high performance and knowledge standards
• Evaluate, approve, and monitor the implementation of technical solutions

Support

• Ensure system user issues are resolved in compliance with established standards
• Enforce security measures and ensure continuous monitoring related to application use and data security

We are offering:

• Direct mentorship by company's CEO on leadership and entrepreneurial skills
• Freedom to innovate and optimize processes
• Paid PTO, sick days and national holidays
• Sport budget
• Home office equipment budget

​​​​​​​If you're a proactive leader with a passion for technology, we want you on the team. Let's talk!

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