Супервайзер call-center со знанием английского языка

Компания "BUSINESS PRO"

• Operational management of the company's contact center (4 employees);
• Optimization and configuration of CRM in accordance with the company's objectives;
• Monitoring of work and setting tasks for contact center operators;
• Development and implementation of scripts to increase conversion;
• Recruitment, adaptation and training of personnel;
• Analytics of all contact center processes in order to increase conversion;
• Setting up messenger channels for work;
• Listening to conversations, error analysis;
• Reporting on all performance indicators;
• Providing high-quality and efficient service to customers;
• Increase in LEAD conversion rates (warm traffic);

• Work experience of at least 2 years as the head of a contact center/call center;
• English language proficiency at least B1 level;
• Telephony setup skills;
• Strong knowledge of CRM (setup, optimization, funnels, reporting) Knowledge of sales techniques, including telephone;
• An experienced Excel user;
• Analytical mindset, responsibility for the result;
  

• Completely remote work format;
• Schedule - Mon-Fri from 09:00-18:00;
• Transparent motivation system - salary+% Career opportunities;
• Loyal management of the company.

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