Retention Manager in Mongolian

от 75 000 до 85 000 руб.

About the Role
We are looking for a Mongolian-speaking Retention Manager to join our team. The successful candidate will be responsible for maintaining strong relationships with agents through daily communication, providing support, and ensuring a high level of engagement.
The ideal candidate is a confident communicator with excellent interpersonal skills, a professional attitude, and a basic understanding of the iGaming industry.

Key Responsibilities
● Conduct daily calls with assigned agents.
● Build and maintain strong, long-term relationships with agents.
● Communicate clearly, professionally, and in a friendly manner.
● Explain company processes, updates, and promotions effectively.
● Follow up with agents and provide ongoing support.
● Monitor agent activity and performance.
● Maintain accurate records using Google Sheets and internal systems.
● Perform basic internet research when required.
● Work closely with management to achieve retention and performance goals.

Requirements

Languages
● Fluent Mongolian (Required)
● Good English communication skills (Required)

Technical Skills
● Basic computer skills.
● Google Sheets.
● Internet research.
● Ability to quickly learn new tools and systems.

Personal Skills
● Excellent communication and interpersonal skills.
● Friendly, professional, and customer-focused attitude.
● Strong relationship-building abilities.
● Good organizational and time-management skills.
● Ability to work independently in a remote environment.
● KPI-based performance bonus is available after successful completion of probation.

Preferred Skills

● Customer Retention
● Relationship Management
● Communication Skills

Why Join Us?

• Work in a fast-growing international company
• Exposure to global payment systems and markets
• Opportunity for career growth and development
• Dynamic and collaborative work environment
• Free Meal and snacks

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