Front desk agent

Компания "ОсОО Бай Таш Отель Менеджмент"

A new modern five-star hotel invites job applicants to join our team as a FRONT DESK AGENT:

Main Responsibilities:

• Guest registration: confirming reservations, assigning rooms, issuing and activating room keys.

• Processing all types of payments: cash, credit/debit cards, checks.

• Handling guest check-outs, resolving issues related to delays or disputed charges.

• Receiving and processing phone calls, messages, guest requests, and inquiries.

• Coordinating with the Housekeeping department to ensure room readiness.

• Providing information about the hotel and local attractions.

• Preparing daily reports on arrivals and departures, handling special requests.

• Maintaining positive working relationships and adhering to quality standards.

Requirements:

• Work experience in the hospitality industry.

• Fluent English (spoken and written).

• Knowledge of Chinese is an advantage but not required.

• Excellent communication skills, confidence, high engagement and enthusiasm.

• Higher education.

• Proficiency in MS Office and hotel software.

• Strong organizational skills and ability to coordinate processes efficiently.

• Adherence to appearance standards: neatness, tidiness, and professional image.

Conditions:

• Employment in accordance with the Labor Code of the Kyrgyz Republic.

• Company-provided meals.

• Uniform provided.

• Friendly team and comfortable workplace.

• Work schedule: 7-hour shifts.

If you want to become part of our team and meet the above requirements, we will be happy to consider your application.

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