Customer consultation contents specialist

Компания "Adecco Russia"

A large foreign electronics company is looking for Customer consultation contents specialist

Job description:

• Create technical articles for internal Knowledge Base used by operators during customer consultation
• Collect, localize, process technical documentation on company products
• Create articles describing operational procedures to ensure sequential and efficient task execution by employees
• Interact with other departments to identify the need to create new articles and updаtеexisting ones
• Increase Recognition accuracy of AI Chatbot by training the model with new keywords and phrases
• Create and updаtеAI Chatbot scenarios for automation and improvement of customer service
• Organize transfer of English-speaking calls to corresponding agents
• Provide answers to agent’s questions to internal Knowledge Base instructions and Procedure articles
• Prepare reports requested by Contact Center and other departments
• Follow additional instructions from higher management related to the company's activities
• Use working hours only for fulfilling work obligations
• Contribute to creation of a favorable business and moral climate in society, as well as to maintain an atmosphere of camaraderie and mutual assistance in the team

Requirements:

• Good communication skills
• Experience in customer service
• Higher education
• Experienced electronics user
• Technical understanding of the product (mobile devices)
• English at least Intermediate
• MS Office Level - Advanced or higher

Сonditions:

• Registration according to the Labour Code of the Russian Federation, white wages;
• Development in a large foreign company;
  Work schedule: 5/2 in office
• Extended social package: VHI (from the first day of work), compensation for mobile communications, discounts on corporate products after the trial period;
• Barrikadnaya metro station

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