Client Support Supervisor (Sinhala and Tamil languages)

Компания "Adviva"

We are seeking a proactive Customer Support Supervisor to join our team and manage customer support operations for the Sri Lanka region. You will lead and inspire a team of agents, maintain high service standards, and contribute to continuous improvement of our support processes. This is a great opportunity to grow within a dynamic, international environment.

Responsibilities:

• Managing a group of remote customer support specialists
• Organising the team’s work effectively to achieve key performance indicators (KPIs)
• Assisting with the training and onboarding of new employees
• Providing informational and consultative mentorship to team members
• Supporting and motivating operators within the team to increase productivity
• Monitoring the quality and efficiency of the team’s employees

Requirements:

• At least 1 year of experience as a Supervisor or Team Lead in Customer Support
• Experience working with remote CS employees will be considered an advantage
• Strong leadership skills and the ability to work in a team and improve processes
• Ability to analyse large volumes of information
• Language proficiency: Fluent in English and Native in Sinhala and Tamil.

• Fully remote work environment
• Strong opportunities for professional growth and development
• Competitive and stable salary
• Collaborative international team

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