Project Manager

Improving business process and organizational planning Increasing effectiveness and long term planning Regular meetings with VP executives on issues related to improving company's performance Gathering information and making effective presentations on general topics to external audiences Managing day-to-day operations in product management, warehousing, stocking and logistics Promoting company's product oversees B2B

Supervised, hired, trained, coached and evaluated personnel to ensure performance objects and goals are achieved in a call center environment Increased sales by 34% annually, consistently exceeding goals Monitored agents calls and mentored staff to close sales and promote positive public relations Initiated and implemented a customer retention program, resulting in 50% of customers retaining service Delivered presentations to staff and upper management daily on strategy to achieve daily sales Reviewed sales reports, analyzed data, interpreted results and made recommendations to improve productivity