Network and Server Administrator

Обязанности:
Receives of incoming incidents/changes, recording in call tickets and the handling and tracking of the resolution.
Performs desk side support for all end-users
Delivers key performance indicators results (number of contacts, first contact closure, contact handle time, level of customer satisfaction index, etc.) that meet customer performance objectives.
Ensures services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus.
Restores services according to the agreed service levels and delivers all requests (changes) according to the agreed service levels
Supports hardware (e.g. laptops, desktops, Blackberry, printers and faxes) on-site
Supports / coordinates Roche Infrastructure (e.g. LAN, WAN and Remote connectivity) on-site
Ensures IT support is provided either by phone or in person to all eligible executives for incidents related to Desktop Computing, Video Conferencing & Collaboration tools, Off-Site Meetings, Home IT Support and Handheld Devices, according to Global Executive Support service levels.
Достижение:
Оборудование HP, Cisco.
Программирование C#.
Поддержка бизнеса. Внедрение проектов.

Обязанности:
Администрирование серверов на базе Windows 2003 Server. Сетевая инфраструктура. IP телефония. Проектирование, реализация и введение проектов.
Достижения: Проектирование и реализация первичной сетевой инфраструктуры. Подключение малых офисов в единую сеть.
Навыки:
Операционные системы: Windows 95‚ 98‚ NT‚ 2000‚ XP‚ Vista‚ 2003 Server.
Языки программирования: Visual Basic‚ HTML.
Программные пакеты: MS Visual Studio‚ Adobe Photoshop‚ Corel‚ Macromedia DreamWeaver‚ MS Office.
Базы данных: MS Access‚ MS SQL‚ MySQL.
Сертификаты:
Администрирование Windows Server 2003‚ RetraTech‚ 2008 г. (id 121584)
Установка и настройка сети‚ RetraTech‚ 2008 г. (id 121584)
Техническая поддержка персонального компьютера‚ RetraTech‚ 2008 г. (id 121584)
Основы безопасности сетей‚ RetraTech‚ 2008 г. (id 121584)
Семейство протоколов TCP/IP‚ RetraTech‚ 2008 г. (id 121584)