Digital projects manager

Описание

Career Pro file – Executive Summary Over the past 8 years I have had an extensive experience across a wide range of the professional IT disciplines including project management, business engagement, analysis and business processes improvement across local and international operations. Key strengths include: ➢Ability to manage business improvement opportunity taking into account change across business process, customer demand and technology development. ➢Effective communication and business analytical skills to foster strong business acumen within the company. Employment History - Executive Summary Industry Experience •Software Maintenance •Banking •Medical Position Title Company Period Project ManagerGlowByte Consulting2021/01 - presentSenior IT Business AnalystGlowByte Consulting2020/05 - 2020/12Consultant Technology RiskErnst & Young2019/07 - 2019/12Project ManagerAustralian Innovative Systems2018/10 - 2019/07MIS ManagerMBS Academy2017/07 - 2018/10ICT Business AnalystCarinity2017/07 - 2018/01ICT Business AnalystGPS Wealth Ltd2017/05 - 2017/10Application Support Analyst P-Kit Company 2015 - 2016 Technical Support Analyst Computel Company 2014 - 2015 Technical Support AnalystBiblio-Globus Company 2012 - 2009 +7 925 175 55 27 nenkova.e@gmail.com https://www.linkedin.-com/in/janenenkova EVGENIYA NENKOVA

•Finance •Accounting •Manufactoring •Logistic Technical Skills Employment History •Development of a detailed project plan to monitor and track progress of the project. •Assisting in the de finition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. •Coordination of internal resources and third parties/vendors for the flawless execution of projects •Projects delivered on time, within the scope, and within budget control. •Application of the waterfall and agile methodologies for the projects flow. •Monitoring the team activity daily in the Trello. •Management of the relationship with the client and all stakeholders. SASSQL DatabaseJIRA, WikiITIL v3 / COBIT5Office365/PowerBI/Visio/ SharePoint Software Development Life CyclePowerBIBusiness Process Modelling Notation (BPMN)Excel/ PowerPoint (Advance Level)Project Management MethodologyMS Project TableauProject ManagerGlowByte Consulting2021/01 - present

•Creation and maintenance of comprehensive project documentation. •Formulation and documentation of the business requirements gathered from the client. •User data analysis using the most relevant analytical tools. •Identi fication, investigation, and analysis of the business processes, procedures, and best practices •Identi fication and evaluation of inef ficiencies of the current system and recommendation of the optimal business practices. •Application of the most relevant project management methodologies, principles, and techniques for the project plans, budget, and resources implementation. •Functional solutions design, test, and implementation. •Development of the user training documentation, and conduction of formal training classes •Supporting the execution of audits/ assessments of IT processes against best practice IT risk and security frameworks and common standards (e.g. CoBIT, ITIL, ISO 27001, Sarbanes Oxley Act) •Participation in IT Assurance/ Audit - including evaluation and design of IT controls (e.g. application & IT general controls) and digital metrics analysis •Current IT trends identi fication with further reporting to the clients with particular product recommendations. Involved business users consultation. Senior IT Busi-ness Analyst GlowByte Consulting2020/05 - 2020/12Technology Risk Consultant Ernst & Young2019/07 - 2019/12

•Ensuring that client deliverables are on time and to the highest possible standard in line with client’s expectations. •Analysis and optimisation of company’s IT system and infrastructure, including analysing and determining security threats and risks involved. •Optimisation of current applications to meet business processes needs. Collaborating with technical in-house team to ensure familiarity with new implementations. •Training staff to use new functions of the current application and monitoring the success of recommended solutions. •Initiated data-driven practices in information management, such as MailChimp for articles, statistics report from different social media. •Analysing and monitoring potential opportunities rising on the technology market to satisfy company’s business processes and finance needs. •Promotion of MBS Academy products: certi ficates, conferences to potential customer groups. •Operated at the strategic level with internal and external stakeholders. Negotiation with speakers and participants of the conferences. Main Role •Gathered requirements from end-users for functional requirements and head of department for non-functional requirements. ICT ConsultantAustralian Innovative Systems2018/10 - 2019/06MIS ManagerMBS Academy2017/07 - 2018/10ICT Business AnalystCarinity2017/07 - 2018/01

•Analysed the IT capability of company and end-user devices’ capability. Developed solution in PowerBI, using the local SQL Database and Visio development environment. •Represented solutions to the CEO of company using SharePoint with further approval for proposed solution implementation. •Implemented solutions in the testing environment. Tested solutions. •Documented the process of developing and implementation following company policies and procedures for further staff training purposes. Project delivery •Supported request management. Served as a first contact for the tickets management in FreshDesk, including tickets escalation for further resolution. •Developed MRP type inventory management system by merging existing systems giving the ability for the systems to communicate and interact to provide a ticketing system, TechOne invoice and supplier management. •Communicated with suppliers in relation to items ordering, processing and payment. •Communicated and negotiated with customers to prepare their list of expectations and requirements. •Documented functional and non-functional requirements for trucking development process. •Represented solutions in PowerPoint files by merging data from Excel through the Stapler and Highlighter software. •Worked with developing team to support the process of implementation ICT Business AnalystGPS Wealth2017/05 - 2017/10Application Support Analyst P-Kit Company 2015 - 2016

•Provided Level 1,2 and 3 technical supports for clients within a commercial environment using various technologies such as Web Administration, SQL Database Administration and Active Directory. •Resolved customer requests in OsTicket SRM. •Operated in Redmine for technical tasks performance. •Provided administrative support to customers and of fice staff. 
 Implementing and administering database documentation, guidelines, policies and procedures •Operated in Automated Control system of passengers/traf fic flow program, developed by our company. •Provided a frontline service computing and technology support to the clients required by superior standards, policies, procedures and SLA. •Operated in a software for the document flow process in the government organisation. Reviewed and documented occurring issues. •Improved assigned objectives by performing a root-cause analysis. •Cooperated with developers for the document flow processes improvement and optimisation. •Took a part of a project for developing the system for tourist packages formation. •Analysed the contracts from the hotels to gather the data related to hotels accommodation type and prices. •Analysed the data from Amadeus system to get the data about type and class of flight and tickets booking. Technical Support Analyst Computel Company2014 - 2015 Technical Support Analyst Biblio-Globus Company2009 - 2012

•Formulated requirements for developers based on hotels accommodation type, type and class of flight, transfers provided by local transport companies and personal tourist details. •Ful filled the contend of proposed program, based on data described below. •Tested a new developed program. Documented the issues occurred during the testing. Professional Education •Academic Certi ficate in Business Analysis, 2018 •ITIL V3 foundations training, 2018 •COBIT5 foundations training, 2018 Academic Quali fications •Master of Information Technology Grif fith University, Australia, 2018 •Bachelor of Engineering, Samara University of Transportation, Russia, 2004 Languages•English, fluent •Russian, native Referees•Available on request