Key Account Manager, Russia

Описание

Danilova Nataliya
Female
+7
nataliia_danilova@mail.ru — preferred means of communication
Reside in: Moscow
Citizenship: Russia, work permit at: Russia
Ready to relocate, ready for business trips
Desired position and salary
Key account manager
Sales
•Direct Sales
•Sales Management
Employment: work placement, full time
Work schedule: flexible schedule, full day, shift schedule
travel time to work: any
Work experience —10 years 1 month
June 2020 — May 2021
1 year
MetalExpertGroup
Manager of sales department
- Active B2B sales, experience(5+years)
- Preparing individual commercial offers
- Building and maintaining customer relationships.
-Achieving both key performance indicators and sales targets.
- A representative of the company, convey the values of the company to
the client.
- Planning of processes (starting from lead, pre-project preparation,
design ,control of futher actions to the result).
- Control of joint activities: planning, execution, performance
control.
- Solve customer problems by developing customized solutions.
- Visiting construction sites (monitoring work, construction).
- of competitors ' activities
- Orientation for result, stress resistance.
March 2011 — March 2020
9 years 1 month
Raiffeisenbank
Moscow, www.raiffeisen.ru
Financial Sector
•Banking
Legal entity service Manager
CUSTOMER WORK:
- account management skills and sales experience(5+ years)
- experianced in strong relationships between bank & customer.
- have experience in interaction with payment systems Visa &
Mastercard,acquiring and emerging technologies.
- communication presentation perspective skills.
- experienced knowledge of commercial payments.
- expirience in delivering important & usefull information to build
strong relations with the clients.
- presentation of different bank's products to expand sales.
- attraction of a new customers in the service, I conduct a qualitative
analysis of existing ones, fulfilling the sales plan.
- I carry out high-quality after-sales service for the existing
customers -100% NPS
- expirience in all kinds of tecknikal & service client's questions
MANAGEMENT AND CONTROL
- Management of a group of about 7 people;
- Organization and holding meetings with employees to discuss the
results and updates in the work, the study of errors;
- Coordination of the actions of the team members;
-Monitoring statistical performance indicators (in call waiting,
after-call processing, interruptions, etc.), quality control of
incoming and outgoing calls in accordance with established standards;
Development of plans to improve the results of the group;
- Assistance to the employees of the department in contacting problem
customers.
- participation in the development and testing of new programs to
improve services, interaction with departments in the product
development process.
RECRUITMENT OF PERSONNEL:
- Conducting initial interviews with candidates;
TRAINING:
- Conducting training and coaching of new employees of the IC
department for products and quality of service.
- Conducting trainings on bank products for department employees at the
request of the head;
- Development and updating of materials to train the employees of the
department;
- Work with specialists to eliminate shortcomings in the work (in the
field of quality customer service and compliance with labor standards);
WORK WITH APPEALS OF BANK CLIENTS:
-Registration (appeals / complaints and work to resolve difficult
issues of the bank's customers;
- Expert of Raiffeisenbank JSC on Banki.ru website (assistance and
answers to questions on behalf of the Bank)
Education
Higher
2004 Moscow University of Consumer Cooperation (strong Department of
Economics and management, training of highly qualified specialists )
Economics and management at trade and public catering enterprises,
Economist-manager
Professional development, courses
2019 Raiffeisen corporate university
Raiffeisenbank, Sales/Softskills
Key skills
Languages Russian — Native
English — B2 —Upper Intermediate
German — A1 —Basic
Skills
Strong sales, presentation, oral and written communication skills. Stro
ng knowledge in trade finance
Strong trouble shooting/problem solving skills
Strong people/teamwork skills. B2B Продажи Customer Service
Presentation skills B2C продажи Driving Licence B CRM Business English
Английскийязык MS PowerPoint MS Outlook Деловаяпереписка
ВодительскоеудостоверениекатегорииB Conducting negotiations
Driving experience
Own car
Driver's license category B
Additional information
About me Has been working in the banking sector, at Raiffeisenbank for
more than 9 years, ranging from customer service to a group of
specialists in authorization and support of plastic card holders.
Have an ability & experience to relationships and make relationships
with all levels of the client's organization.
I have strong influencing and negotiation skills.
Industry knowledge and networking.
Exceptional customer service.I like providing quality service.
I take an active life position.I like to get new information, develop
my key skills, dive into the product and processes.
Full of experience, energy, desire to work.
Ready to learn new things, share what I know and find out how to get
new achievements.
I like to benefit the company, bring new interesting and useful things
Have experience in card processing / interaction with payment systems
Visa & Mastercard
Excellent Excel and PowerPoint ,CRM, Outlook skills.
Intermediate PC user: MS Office, Internet, other external information
aggregation platforms.