Переводчик английского языка

Описание

ABOUT ME


I am a highly -professional and
dynamic person with over 10
years’ work experience in
international organizations which
serve diplomatic missions of
foreign governments on the
territory of the Russian
Federation .

I have in -depth knowledge of
EU/Schengen visa legislature,
biometric procedure and
requirements of different
Europ ean countries

For me work is not a routine or
humdrum activity. I always try o
be creative, wherever it is possible

My personal qualities: kindness
and mercy, patience, sincerity and
faithfulness.


CONTACT INFORMATION

mvstab@yandex.ru

+7 (911) 915 -24-77


PROFESSIONAL SKILLS AND
QUALITIES


 Strong communication skills
 High customer focus
 Literate oral and written
speech
 Good multitasking skills
 Thoroughness and high
responsibility
 Flexibility and ability to
quickly adjust to changing
env ironment and
circumstances


LANGUAGES


Russian – native
English – professional level
French – advanced level
Spanish - beginner

Marina Stabrovskaya


W ORK EXPERIENCE


4th June 2018 – 20 th March 2020
Oper ations Manager
BLS International Services (Moscow, Russia)

- Managing operations of Spain visa application centres in Moscow and other
regions of Russia;
- Monitoring performance of call centre (helpline for customers of Spain visa
application centre);
- Intera ction with Spain visa application centres in other CIS countries
(Belarus, Ukraine, Armenia, Uzbekistan, Kazakhstan) and rendering
assistance in resolution of different issues and problems occurring at
operations;
- Coordination with IT department for solvin g technical troubles;
- Customer complaints resolution and conflict management;
- Action planning on work quality and staff performance improvement;
- Creation of work instruction manuals and guidance in English and translation
of work guidelines and presentati ons from English into Russian;
- Creation of PowerPoint presentations in English featuring the profile of the
company and activity of visa application centres worldwide.
- Maintenance of the website content for Spain visa application centres in
Russia and oth er CIS countries mentioned above;
- Fulfilling various tasks and responsibilities as a deputy head of operations in
Russia (ad hoc) ;
- Managing and launching the project for opening Portugal visa application
centres in Russia (February -March 2020)


April 201 8 –May 2018
Visa centre Supervisor
TLS Contact, LLC (St.Petersburg, Russia)

- Managing operations of UK, Belgium and Switzerland visa application centres
- Solving a wide variety of administrative and operational issues
- Tracking performance of staff on a dai ly basis
- Conducting t rainings for staff
- Interaction with the UK Visas and Immigration and Schengen missions
- Preparing reports for diplomatic missions


May 2007 – January 2018
Operations Manager
VFS Global, LLC (Moscow and St.Petersburg, Russia)

Miles tones:

Feb. 2010 – Jan.2018
(relocation to St.Petersburg)



May 2007 – Feb. 2010


Operations Manager of UK, Norway,
Netherlands, Denmark, Iceland, Spain,
Estonia, Poland and Czech visa application
centres (St.Petersburg, Russia)

Supervisor of France a nd Czech visa application
centres (Moscow, Russia)

TRAININGS AND
CERTIFICATES


- Certificate for completion of
writing course “Master of the
text ”, issued by publishing
house “Astrel -SPB ” in 2017,
St.Petersburg
- UKBA forgery awareness
training, organized by the
British Embassy in Moscow,
2013
- Certific ate issued by the TÜV
SÜD expert organization for
successful completion of the
training course “Internal
quality audit according to ISO
9001 and 19011”, 2011 -2012,
Moscow

- Diplomas and appreciation
letters for participation,
prepa ration and conduct of
sci entific conferences held in
English and French between
universities , 2005 -2006,
Novosibirsk


RECOMMENDATI ON
LETTERS


- Martin Groenstege, Consul at
the Consulate General of the
Kingdom of the Netherlands in
St.Petersburg, Russia
- Mr. Hans Wesseling, Consul
General of the Kingdom of the
Netherlands in St.Petersburg,
Russia


MY HOBBIES AND OTHER
ACTIVITIES


- Learning foreign languages
- Choral singing
- Philosophy and philosophic
way of life. I am a member of
International cultural
organization “New Acropolis”
- Reading (I am mostly
interested in works of
prominent philosophers,
classical literature, some
specific topics, such as mystery
of Cathedrals, Knights of the
Temple, etc.)
- Writing activity (as a hobby)

Functions and Responsibilities:

- Managing and ensuring smooth operations of above listed visa application
centres in accordance with the standard operating procedure;
- Developing process notes and work instruction manuals for all visa application
centres;
- Rendering support and assistance to staff;
- Monitoring performance of staff and measuring quality of service provided to
customers of visa application centres;
- Ensuring compliance with security and oth er internal/external policies (physical
security, PII security, information security, clean desktop policy, etc.);
- Conducting briefings with supervisors of respective visa application centres and
trainings for staff;
- Daily communication with visa applicati on centres in other regions of Russia;
- Coordination with IT department for resolution of technical troubles occurring at
work and conducting IT audits (ad hoc) ;
- Conducting internal audits (in accordance with ISO 9001) in visa application
centres in St.Pete rsburg and other regions pertaining to the Northwestern federal
district.
- Creation of content for official websites for all visa application centres and its
further maintenance ;
- Customer complaints resolution and conflict situations handling, if any ;
- Dai ly communication with diplomatic missions based in St. Petersburg and
Moscow; regular meetings with Consuls and heads of visa department at
Consulates;
- Preparing daily/monthly reports for all diplomatic missions served .


May 2006 – September 2006
Assist ant Head of the Chair of foreign languages, Siberian Institute of
International Relations and Regional Studies (Novosibirsk, Russia)
- Maintaining entire information database of the Chair;
- Setting up agenda for weekly meetings of professors and teachers of the Chair;
- Preparing and conducting scientific international conferences in English and
French languages in the framework of cooperation between universities of
Novosibirsk;
- Teaching English (on half -time basis) to extramural students.


EDUCATION


20 02 –
2006









1998 –
2001
Siberian Institute of International Relations and Regional
Studies (Novosibirsk, Russia)
Diploma of expert in international relations ( world
politics); translator -сonsultant of the English language

Professional p ractice : Administration of Novosibirsk
region (Committee of external economic cooperation and
tourism ), 2005 -2006, Novosibirsk. Written reference
letters from the depu ty head of committee are available.


Higher Stat e Pedagogical College
(Novosibirsk, Russia)
Diploma of teacher of the English language