Receptionist / Front office manager

• 1.Serve visitors by greeting, welcoming, directing and announcing them appropriately
• 2.Answer, screen and forward any incoming phone calls while providing basic information when needed
• 3.Receive and sort daily mail/deliveries/couriers
• 4.Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
• Managing and training the concierge, night auditor and team of receptionists
• Ensuring the front desk provides a professional and friendly service for customers.
• Dealing with customers, including handling complaints when they come to the desk
• Troubleshooting emergencies.
• Scheduling your staff rota
• Liaising with other departments.