Оператор Колл-Центра

Freelance copywriting services specializing in leisure, health, education and tech industries. Content strategist helping companies find their voice and use it effectively on social media platforms.
 Consult with sales, media and marketing representatives to obtain information on product or service and discuss style and length of advertising copy.
 Provide copywriting services with a focus on websites (including SEO copywriting). Also: blogs, brochures, email campaigns, features, fundraising appeals, newsletters, and microsites.
 Write articles, bulletins, sales letters, speeches, and other related informative, marketing and promotional material.
 Hands-on experience growing and engaging an audience of 200,000+ via Facebook, Twitter, YouTube, LinkedIn, Google+, etc.
 Invent names for products and write the slogans that appear on packaging, brochures and other promotional material which led to 45% revenue increase.
 Attained top position in organic search for over 70% of my clients through deployment of holistic SEO programs and content management.

Managed social media and online marketing campaigns for 50+ various small businesses around the world.
 Researched keywords using Google AdWords and conducted pre-submission analysis using Keyword Effectiveness Index.
 Implemented interactive marketing strategies for about 15 clients that improved search engine performance, attracted users to websites and drove growth, resulting in annual traffic increases of an average of 23%.
 Attained top position in organic search for over 70% of my clients through deployment of holistic SEO programs and content management.
 Created title tag, description of meta tags and highlighted and added relevant links to site.
 Promoted blockchain-backed project (Polys.me) through SEO-link building on 25 online forums.

Freelance English Language teaching service with private and corporate individuals in Moscow.

Accurately and quickly took, placed and delivered food, beverage, and dessert orders to international press at the Media Centre in Nizhny Novgorod Stadium.
 Handled point-of-service (POS) computer system for over 2,000 automated orders.
 Handled currency and credit transactions quickly and accurately.
 Answered questions about cooking methods, menu items, specials and prices.
 Maintained cleanliness and hygiene of work space and restaurant customer area.
 Added and balanced all transactions every 3 hours of the day with credit card machines, cash register, and check scanners.
 Scheduled staff hours and assigned duties.

Worked in a busy call centre environment handling high call volumes of about 90 to 100+ incoming calls per day.
 Helped company attain the highest customer service ratings (as determined by HR auditors) - earned 96% marks in all categories including communication skills, listening skills, problem resolution and politeness.
 Achieved 90% success submitting requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure.
 Assisted customers in navigating the company’s website, and placing orders online.
 Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.

Charged with planning, supervising, organizing, and managing organization of local and international funded projects through set strategies to reflect objectives.
 Facilitated seminars on conflict resolution and stakeholder engagement to rural communities in the Niger Delta.
 Coordinated and communicated with the logistics team and other officials for effective, efficient and economical means of support.
 Oversaw completion of 51 projects valued in excess of $280,000 while saving the NGO $50,000 by prudent use of resources.
 Supervised the disbursement of farming equipments and improved seedlings worth approximately $25,500 to rural Agricultural Cooperatives.
 Presented findings and progress reports to stakeholders.
 Continual supervision of the project beneficiaries to maintain sustainability of the project..
 Communicated unit's objectives through scope of services/statement of work, defined project goals, constraints, negotiated costs and changes, and monitored contracts to ensure schedule compliance.

Exceptional attention to detail and organizational skills vital to the generation and completion of correspondence and personnel action items for over 100 personnel.
 Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
 Set up and managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
 Responsible for maintaining about $800,000 worth inventory of company assets.
 Manned scheduling system for garnering new business and retaining existing clients resulting in less than 5% attrition annually.
 Scheduled and confirmed over 15 daily appointments for clients, customers, or supervisors.
 Operated electronic mail systems and coordinate the flow of information, internally or with other organizations.

Managed business operations with minimal guidance including deposits, processing vendor invoices, and purchase order requests.
 Responsible for running ledgers, tallying daily income deposits, and maintaining product inventory.
 Recorded and maintained sales and delivery information on daily sales and delivery records of products to over 75 clients daily.
 Collaborated with team members to give exceptional service throughout the entire purchasing experience.
 Conducted over 170 sales transactions using cash processing terminals while ensuring the cash drawer is balanced daily.
 Establish positive work environments in a high volume work area through collaborative team efforts.
 Drafted strategy of prospecting, with the customer base and follow-up, resulting in a 200% company growth.