Менеджер по продажам

Описание

Dhadli Balvinder Singh
Male, 37 years, born on 21 October 1982
+7 (929) 9431212
balvinder.dhadli@gmail.com — preferred means of communication
Skype: balvinder111
Reside in: Moscow, m. Tsaritsyno
Citizenship: Russia, work permit at: Russia
Ready to relocate: Russia, ready for business trips
Desired position and salary
SR. ASSOCIATE, CUSTOMER SERVICE
Administrative Personnel
• Call Center Representative
Employment: full time
Work schedule: full day
travel time to work: any
Work experience —7 years 2 months
April 2019 — August 2020
1 Year 4 Month
Wellconnect
Russia
Telemarketing specialist
Interaction with US-based customer and promoting good health and
benefit which is covered by their insurance.
Achieving daily target in selling medical benefits to the customer.
Calling the pharmacy for the prescription info.
Helping customer to get the complete benefit from their insurance and
making them aware of the new update.
March 2018 — February 2019
1 year
Fiserv India Private Ltd
SR. ASSOCIATE, CUSTOMER SERVICE
Floor 7, Tower B3-B4 SPAZE I TECH Park, Sohna road, sector 49,
Gurugram, India 122002
Responsibility
* Handling inbound calls for the Lease maturity queries for GM
Financial customers based in the US and responding them with an
effective solution. ;
* Making outbound calls for Lease maturity for GM Financial customers
based in the US and providing them with the end of lease options. ;
* Providing relevant information regarding their vehicle lease and
helping them in pre and postmaturity lease queries for the GM Financial
customers based in the US. ;
* Achieving daily targets and provide effective support to the customer
;
November 2015 — September 2016
11 months
CONSUMER BILLING
ADVISOR
7th to 11th Floor, Tower C, 7th to 10th Floor, Tower D, Building No.
14, Sector 24 & 25A, DLF Cyber City, Notified SEZ, DLF City Gurgaon -
122016
Responsibility
* Handling the billing queries of UK customers through three chats
windows, Calls and email and responding them with an effective
solution. ;
* Providing relevant information for their BT fibre internet and
helping them in installation and add on services post installation and
billing queries. ;
* Promoting BT new product and services and provide an effective
solution for their complaints. ;
* Achieving daily targets and provide effective Chats and email support
to the customer ;
April 2014 — September 2015
1 year 6 months
EXL Services Private Limited
CORRESPONDENCE
Responsibility
* Handling Scottish Power customer queries regarding their Energy
consumption effectively via email. ;
* Billing Energy consumption effectively and provide correct details to
the customer via email ;
* Working on SAP utilities as the end user to provide correct
information ;
* Achieving daily targets and provide effective email support to the
customer ;
March 2009 — May 2012
3 years 3 months
Bet Eire Flow Limited
OPERATIONS SUPPORT
Real-time technology building,
Clonshaugh Business Park, Dublin 17
Ireland
Responsibility
* To review the images of vehicle registered number passing through the
M50 motorway ;
* To check and edit the details of the vehicle and make sure it matches
with Database. ;
* Working on secondary review to second checking details of the vehicle
and calling the customer to updаtеthem with latest changes. ;
* To achieve target on daily basis of a certain number of images. ;
* Working with synergy to achieve company goals ;
Education
Higher
2006 Nagpur University
electronics, Bachelors Degree
2000 Eden College
e commerce, FETAC LEVEL 5
Key skills
Languages English — Native
Hindi — C2 — Proficiency
Skills MS PowerPoint, English Customer service, MS Office Window 7 MS
Outlook, Internet Client management, Html Basic,
Additional information
Recommendations BET EIRE FLOW
Roxana Eniceicu (HR)
FISERV INDIA
NEHA SINGH (HR)
About me Effective support, effective email support, email support,
Teamwork, Customer Service, Hard-Working, Troubleshooting, SAP IS U,
SAP-netweaver- as