Social Media Manager

In my role as a social media manager, I successfully oversaw a diverse presence across platforms like Facebook, Instagram, and LinkedIn, engaging over 200,000 followers. Utilizing tools such as Hootsuite for scheduling and Canva for content creation, I cultivated a vibrant online community while delivering exceptional customer service through prompt responses and professional interactions.

I compiled and analyzed monthly analytics reports using Google Analytics and Facebook Insights to identify performance trends, informing strategic adjustments that enhanced audience engagement and brand reputation. By leveraging data-driven insights with tools like Socialbakers and Tableau, I refined social media strategies effectively. My strong communication skills facilitated active community engagement, fostering positive relationships and improving the overall user experience. This multifaceted approach not only strengthened our online presence but also ensured that customer needs were met efficiently.